We bought a 2019 BMW 340i w an extended warranty service plan up to 6yrs/75 miles. It was explained "verbally" that it will include brakes and wipes change; however, then the time came, we found out that the service plan did not include what it was offered and what we signed for. About 2 weeks ago, the time for brake change came up, and the service advisor Xenia D Leon, told us that the extended service plan we pay for when the car was bought did not include the brakes and wipes. My husband and I felt like we were scammed by BMW because the person in the warranty department lied to us just to "sell". We "swallow" the deceit of BMW's service plan and move forward to agree to pay for the brake change. Xenia explained BMW had a brakes/wipes plan for about $700's that was covering brake change for 3 yrs. We accepted it, and once again...she calls to tell us the plan offered and paid for regarding the brakes was "rejected" due to the "extended services plan" that the car has. ???!!! How could it be possible that BMW rejected a coverage of a product because an expensive new car had an extended service warranty!?? Does that make any sense?? I left two voice messages to Eduardo and Marc or similar names that were supposed to be the supervisors or managers requesting a call back regarding this situation, and none of them have called me to give me an explanation. Very poor customer service. No stars would be given if asked to. After finish w this car, I would never buy anything from South Motors BMW and I would not recommend no one to either.