South Point Hyundai

I brought my car in which is a 2017 Hyundai sonata because It's been burning oil to the point where I had to add a quart every week and a half to two weeks. I understand that there is a recall on a lo because It's been burning oil to the point where I had to add a quart every week and a half to two weeks. I understand that there is a recall on a lot of the engines due to issues like this or just general engine failure. Took my car in Tuesday dropped it off had to get a Uber ride back to work which is about 30 minutes away, but not a big deal I kind of expected that. I was told Wednesday that I needed to get my oil change service records which I did and I turn them in Thursday morning. My service advisor Chris he told me he just needed to submit the documents and they needed to get approval from Hyundai before they could start re-work, again with something I figured it was gonna happen anyway so no big deal. I called him around Thursday afternoon and it seem to take a couple phone calls before I got a return call back. Was told they're still waiting for an answer back from Hyundai which means I have to get a ride home. Called again Friday morning about two or three times left a voice message no response. It was until I called the front office when he I was transferred to him and he picked up which was about noon time. Was told but there still waiting to hear back from Hyundai but he would let me know by the end of the day what was going on. At that point I was asking if there was any way they could help with either a loaner car or even some crappy trade-in to drive since rides from Uber or rides from friends well starting to cost me quite a bit. He said he'd let me know later that day. By 4:30 PM that same day I have still not heard anything so between 430 and 530 I probably called about 8 to 9 times and left at least one or two voicemails but still no response. Still no response on Saturday. Still no response on Monday which I called about five times throughout the day left a voicemail almost every single time. Well then I was pretty fed up and I decided I needed a different service advisor so I called Tuesday morning about 1030 requesting to get a hold of the manager for that service department. I was also informed that my service advisor was out on Monday, sure would've been nice to have been told that by him so I wouldn't of wasted all my time. I guess when the service advisor is out whoever he's taking care of is just left out in the wind until they get back. So I was transferred to the manager of the service department which I believe his name was Donnie, I left a voicemail about 1030 this morning here it is about three hours later I still have not received any call back. This is the one and only time since I've bought a vehicle brand new from there lot. I've never needed to take it in for anything and it's just very unfortunate that this is the type of service to expect. Never going to buy another car from this lot again never going to buy another Hyundai again I just hope I get some resolution to my case pretty soon. So just a quick summary since Friday afternoon till now I've called about 15 times and left multiple voice messages and I still haven't received any update yet. More

I had the worst experience with their service I had the worst experience with their service department. The first service advisor was EXTREMELY rude wouldn't explain anything and I was about to I had the worst experience with their service department. The first service advisor was EXTREMELY rude wouldn't explain anything and I was about to take my car elsewhere when another advisor approached me and apologized, said they were short staffed and asked to assisted me. I explained I couldn't leave my vehicle over the whole weekend and was told I would be able to pick up my vehicle at the end of the day. I never received a call and my calls were not returned. Called again the next morning and was told it should be done at 1:30ish and then I was not able to get any further updates or calls returned. I had to drive 45 minutes to pop up to find out if my vehicle was complete and it was!! If I hadn't popped up they would have kept my vehicle all weekend which i specifically told them I couldn't do. After all this... my car is still not fixed and is making a horrible clunk noise when I start it and come to a complete stop. How do they say oh its just the clutch it's normal when it NEVER made this noise previously???? I WILL NEVER TAKE MY CAR BACK TO THIS PLACE FOR SERVICE!! Make the drive to San Marcos or Round Rock and avoid this place!!@ More

The Maintenance service Department led by Donnie Russell (I hope it is correct name) is an outstanding person to take care the customer. I hope He stays in this position. I am back to this dealer with my da (I hope it is correct name) is an outstanding person to take care the customer. I hope He stays in this position. I am back to this dealer with my daughter's and my Sonatas for future services. Mr. Russell very helpful and customer oriented manager. Mr. Russell and Chris handled our cars service with an excellent approach and very reasonable price. I would like to thank them here. More

This looks like a going out of business, to rushed to do it right (and they almost did) type of car dealership/service people should avoid. Waited more than 30 minutes to check in for maintenance appoint it right (and they almost did) type of car dealership/service people should avoid. Waited more than 30 minutes to check in for maintenance appointment Oil spilled on engine in engine bay. Every drivers control reset or changed. Windshield washer fluid not filled. I’m a very unhappy customer More

My sales person was very helpful and nice. He met all my needs and questions. Loan financer was very helpful as well and aimed for satisfactory. needs and questions. Loan financer was very helpful as well and aimed for satisfactory. More

Timmy was a great salesman. Always kept in touch. I knew what I wanted and he delivered multiple times. So pleased I ended up with two vehicles in the same week. I'll keep coming back with employees knew what I wanted and he delivered multiple times. So pleased I ended up with two vehicles in the same week. I'll keep coming back with employees as great as Timmy. More

Edgar Ocon was Wonderful to me. Very Pleased with his advise and all his Help when I took my Santa Fe for repairs. He is an ASSET to Southpoint Hyundai. When I need more vehicle service I FOR Sure will advise and all his Help when I took my Santa Fe for repairs. He is an ASSET to Southpoint Hyundai. When I need more vehicle service I FOR Sure will ask for Edgar. More

Ask for Pouya, he is the Best!! I came to Austin to visit my daughter, whose current vehicle has been in the shop since April at a different dealership I will not name. So we came to South Pointe with one v my daughter, whose current vehicle has been in the shop since April at a different dealership I will not name. So we came to South Pointe with one vehicle in mind. We were professionally greeted by a young named Pouya. We told him the vehicle we were interested in, my daughter drove it, and love it. Mr. Pouya was very personable, and so easy to talk to. I never felt pressured at all!! This was the fastest, easiest, and most pleasurable car buying experience I’ve ever had.... ever!! Pouya was also very knowledgeable of the vehicle we purchased, and took the time to show my daughter everything she needed to know about it, before driving away in her new Hyundai. So if you’re looking for a great dealership head to South Pointe Hyundai, and make sure you ask for “Pouya” More

Pouya was amazing!! He simplified the sales process and was very knowledgeable about the cars and the apps. The whole experience was phenomenal due to him. I will definitely buy from Pouya again. was very knowledgeable about the cars and the apps. The whole experience was phenomenal due to him. I will definitely buy from Pouya again. More

Dustin Compton was amazing helped me out when I thought I wasn’t going to be able to get into a car. Highly recommend him and South Point Hyundai! wasn’t going to be able to get into a car. Highly recommend him and South Point Hyundai! More