South Point Hyundai

Shawn is the man to go to. We went to South Point Hyundai to purchase a second car. Shawn helped us with the first one, and we called him to buy a second car. Professional, and courteous. No fine print and to purchase a second car. Shawn helped us with the first one, and we called him to buy a second car. Professional, and courteous. No fine print and no hidden terms. Everything is clearly stated and explained. Kudos to him and South Point Hyundai. He deserves our 5-star rating. More

This is my third Hyundai. I like the dealership sales but the service department is lacking. The appointment process is frustrating. I made an online connection, received an email that I would be contacted s the service department is lacking. The appointment process is frustrating. I made an online connection, received an email that I would be contacted shortly. After three hours I called the service department and left a message but no returned call. Tried twice more but no return calls. Finally contacted the person who sold us the vehicle. A person from the sales department made an appointment for me. The appointment was for two weeks later. The actual service went well and the service advisor was helpful. I have rarely used the service department over the last 13 years because there seems to be a problem every time I do. More

This is a first time that I only saw my service consultant once when I arrived. I asked for the 60K maintenance. Oil was changed, but assume all else was fine (cabin filter, recalls etc) because I consultant once when I arrived. I asked for the 60K maintenance. Oil was changed, but assume all else was fine (cabin filter, recalls etc) because I was never briefed after the completion of service by Mr. Ramirez. After I paid, I went out to him to get a summary of the service done. Particularly, any recalls! More

Patricia is the best. Always kept me informed and explained everything that was being done. Hyundai also has a great warranty and most of the work was covered. explained everything that was being done. Hyundai also has a great warranty and most of the work was covered. More

Reception girls were very rude. Gilbert and Ralph were awesome. 4 hrs for a 1 hr job with an appointment. Disappointed in reception girls. They laughed loudly disturbing waiting area. Asked for vending ma awesome. 4 hrs for a 1 hr job with an appointment. Disappointed in reception girls. They laughed loudly disturbing waiting area. Asked for vending machine as I’m hypoglycemic and was told there was nothing. Ralph my mechanic said yes there was and he came back with snickers bar and chips for me. I was willing to buy so I don’t understand their lying. It is a medical condition and nowhere near to get something to eat and shuttle service not working More

This was the most horrendous customer experience I have had in a long time. I generally let these things go by the wayside especially to give grace in light of the COVID-19 situation, but I was treated so had in a long time. I generally let these things go by the wayside especially to give grace in light of the COVID-19 situation, but I was treated so poorly, I will never bring my car back to this dealership/service center nor purchase another car from this dealership which is a shame because we were loyal Hyundai customers and purchased/leased three cars from Sonny (who I adore). I had Ryan as my service manager when I dropped my car off, but mysteriously, 10 days later, Ryan no longer worked at the service department. Regardless, I received a call telling me my car was ready the day after I dropped it off, which I knew was a lie. Long story short, I shouldn't have received that call, and then I proceeded to receive a call apologizing for the misinformation. 10 days later, I hadn't received an actual update about the status of my car and I had to persistently call and text just to get an update. After talking with John, and Steve, and bothering the poor receptionist to death, I was able to talk through some recommendations for my car. I was then told (after my car had been in the shop for 15 days at this point) the car would be ready the next morning. Great- I went in the next morning to pick it up, and guess what, it was not ready. I shouldn't have been surprised with the terrible service I had received for the past 15 days. After waiting for an additional 45 minutes, having a minor melt-down in the waiting room, I finally got my car and I think these people were just so glad to have me out of their hair. Honestly, I had an AMAZING experience with Patricia has my consultant last year and she is the ONLY good thing about that department. This past experience was dreadful and I do not recommend working with these incredibly unprofessional people. More

My engine pooped out, 36 k miles only. After a LOT of time Hyundai finally paid for a new one. Initially my service “advisor” Matt was impossible to get a hold of even after leaving 7 messages one day he time Hyundai finally paid for a new one. Initially my service “advisor” Matt was impossible to get a hold of even after leaving 7 messages one day he still would not call me back!! I looked at yelp reviews and found that the service dept had an issue with this. Well the horse was out of the barn at that point so I was stuck. Matt eventually left/ was relieved of his position and I will say that after Matt was “no longer with” SP Hyundai his replacement RYAN was head and shoulders on a different level. He called at least once a week and left numerous texts keeping me updated. I’m not happy that it took over a month but my motor was replaced and I’m back on the road. Since I was under warranty they paid for a rental. I cannot say I would return to this location... I would definitely look at reviews to see what they’ve been good or bad at to help me decide. It was not a stellar experience to say the least. More

Great service and can not thank South Point Hyundai enough for all they do. I highly recommend them as this is my third vehicle from them. enough for all they do. I highly recommend them as this is my third vehicle from them. More

We had such a great experience working with Shawn in May that we returned to the dealership to buy another vehicle from him. He is professional, very personable, helpful and straightforward. that we returned to the dealership to buy another vehicle from him. He is professional, very personable, helpful and straightforward. More

With COVID19 controlling most of the businesses here in Austin, it is not unusual to see companies running short handed, I normally see 6 to 10 service agents checking in customers in the early shift (07: Austin, it is not unusual to see companies running short handed, I normally see 6 to 10 service agents checking in customers in the early shift (07:00-09:00). Thursday it was only Patricia and yet she managed to handle everyone with a positive and professional manner. I waited as my Tucson had it's 9,000 mile service and Texas inspection and it took less than an hour. Thank you Patricia. More