I first contacted this dealership via the online link on their website. I received a prompt response from Tawana Ho. She got back to me via email answering all of my questions and even gave me a price on a particular vehicle I was interested in. When we arrived the next day for our appointment, the car was not only in front but already running with the A/C so that it wouldn't be too hot for our test drive. Ultimately, this vehicle wasn't the one purchased but she worked with us to find the exact vehicle to meet our specifications. Tawana, along with the dealership in general, was patient, thoughtful, responsive, and demonstrated a significant amount of product knowledge. We closed the deal that afternoon.