Southaven Honda - Service Center

It's clean the workers are very friendly and always willing to take care of your needs. willing to take care of your needs. More

Pleasant customer service and clean waiting area. Reasonable time for service on my car. Good Reasonable time for service on my car. Good More

I received excellent service from a friendly knowledgeable staff. My service was quick and professional. knowledgeable staff. My service was quick and professional. More

Close clean friendly staff fast service knowledgeable up to date kind considerate helpful open late to date kind considerate helpful open late More

Customer brought car in because air pressure light came on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer. It was determined there was a nail in the tire and it came apart from repeatedly being filled with air and losing air. Customer has a written statement of such from tire manufacturer. Customer was told that the issue with the tire was that it was possibly defective. However, customer found out from warranty that a claim was submitted and they were told customer hit a pot hole, neither of which was determined to be true by the tire manufacturer. Customer has warranty for said work. However, due to a one-hundred percent markup by said dealership customer was left with a huge bill. Despite being told, there was no mark up to said price is sent to warranty. Customer has repeatedly tried to gain information from both Honda dealership and warranty with no success. Neither party is willing to offer support in this matter. Customer has written statements. Text messages from service representative kelly and other proof of phone calls made to dealership to reconcile this matter. More

Experienced issue with vehicle while we were out of state in MS. Contacted Southaven Honda to discuss issue and path forward. Kelly was extremely helpful in setting up test in shop, tracking down needed par in MS. Contacted Southaven Honda to discuss issue and path forward. Kelly was extremely helpful in setting up test in shop, tracking down needed parts, and expediting shipment to complete repair in a few days. She kept us informed throughout the process and allowed us to get back on the road in a timely manner. More

Great customer service and my salesman was top notch! ! Definitely will come back and recommend friends to see Mr. Sam Hill ! Definitely will come back and recommend friends to see Mr. Sam Hill More

Overall, I would suggest that customer's calls are returned in a timely manner especially when you have their vehicle. I should not had to call several (4 or 5) times before someone finally decided to returned in a timely manner especially when you have their vehicle. I should not had to call several (4 or 5) times before someone finally decided to return my call. That was so frustrating that it destroyed the level of good customer service that was initially presented upon my arrival. More

Work was done in a timely manner and they did not try to talk us into unneeded things. talk us into unneeded things. More