Southaven Honda - Service Center

Close clean friendly staff fast service knowledgeable up to date kind considerate helpful open late to date kind considerate helpful open late More

Customer brought car in because air pressure light came on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer on. Customer was told that this light repeatedly came on due to cold weather. The tire eventually completely came apart and was sent to manufacturer. It was determined there was a nail in the tire and it came apart from repeatedly being filled with air and losing air. Customer has a written statement of such from tire manufacturer. Customer was told that the issue with the tire was that it was possibly defective. However, customer found out from warranty that a claim was submitted and they were told customer hit a pot hole, neither of which was determined to be true by the tire manufacturer. Customer has warranty for said work. However, due to a one-hundred percent markup by said dealership customer was left with a huge bill. Despite being told, there was no mark up to said price is sent to warranty. Customer has repeatedly tried to gain information from both Honda dealership and warranty with no success. Neither party is willing to offer support in this matter. Customer has written statements. Text messages from service representative kelly and other proof of phone calls made to dealership to reconcile this matter. More

Overall, I would suggest that customer's calls are returned in a timely manner especially when you have their vehicle. I should not had to call several (4 or 5) times before someone finally decided to returned in a timely manner especially when you have their vehicle. I should not had to call several (4 or 5) times before someone finally decided to return my call. That was so frustrating that it destroyed the level of good customer service that was initially presented upon my arrival. More

Work was done in a timely manner and they did not try to talk us into unneeded things. talk us into unneeded things. More

Their customer service is exceptional. The Service Consultant Kelly Messler was very thorough with the details of how my car was serviced. She was very pleasant to work with and she hand The Service Consultant Kelly Messler was very thorough with the details of how my car was serviced. She was very pleasant to work with and she handled herself well with me and the other customers. This is just another reason why I am so pleased to be a Honda owner and have Southaven Honda as my Service Dealer. I will continue to recommend Southaven Honda to others. More

The lady who assisted me was absolutely Great! Professional, Friendly, and Very Informative of Services! Professional, Friendly, and Very Informative of Services! More

I love my new 2023 Honda, but the service I have received there is horrible. there is horrible. More

It's clean the workers are very friendly and always willing to take care of your needs. willing to take care of your needs. More

Pleasant customer service and clean waiting area. Reasonable time for service on my car. Good Reasonable time for service on my car. Good More