Southern 441 Toyota

One Happy Customer! A special Shout out to Stephan R at Southern 441 Toyota and Miss Penny at the Toyota Corporate Offices. I had received an oil charge coupon via email A special Shout out to Stephan R at Southern 441 Toyota and Miss Penny at the Toyota Corporate Offices. I had received an oil charge coupon via email and decided that I would give the dealership another try to see if they would be able to win back my business. I called, made the appointment and was told to ask for Stephan when I arrived, which I did. I showed the coupon to Stephan expecting him to tell me that there would be add ons because this coupon was too good to be true. Stephan explained that the coupon was the true price and told me to have a seat in the waiting area. I had brought my computer so I could finish up a report that was due at work. I went to work on my report and soon Stephan came to tell me that my water pump was about to give out, plus I need new tires. When I looked at the estimate I was floored at the cost of the water pump. When I told him I want to call Toyota about the water pump he gave me the number, I called Toyota Corporate offices and explained that I have owned 6 Toyotas and never once have I had to replace a water pump. The young lady Miss Penny listened to me and told me that she was going to call the dealership to see what or if they could help me. It took a few days for Miss Penny to get back to me, when she did she informed me that Toyota was going to replace my water pump at no cost to me. I was floored. My family is currently dealing with a massive health issue with one of my family members and the last thing I could afford was a big car repair bill. I just cried when Miss Penny told me that. I was simply to call the dealership and they would take care of everything. Stephan called me back to ask how soon could I get to the dealership with my Camry. Within a few hours, I was in a loaner car and my Camry was in for repairs. Stephan called me the next afternoon and told me that my Lovely (that is my Camry's name) was ready to come home. Stephan was so kind to me and really took care of me. Needless to say, they have won my business and I will be a loyal Southern 411 customer moving forward. Thank you so much, Stephan, for taking such good care of me and my Lovely! Now I have to figure out about the new tires but at least I don't have to worry about my water pump. Thank you to Miss Penny (Toyota Corporate Offices), Stephan and the team at Southern 411 Toyota. Sincerely, Crystal Talio (has owned 1990 Corolla, 1994 Celica, 1996 Toyota Corolla, 2006 Toyota Corolla, 2011 Camry, 2015 Camry) More

Very good service. Very good take care and good place. I never fell bored while waiting. just like relax and hang out watching movie and eat popcorn. And Se young always do quick car wash for me. Thank you never fell bored while waiting. just like relax and hang out watching movie and eat popcorn. And Se young always do quick car wash for me. Thank you for service. More

Pablo from services is the best hands down. He’s very professional, always making me laugh.. there’s no one I would rather go to than him. professional, always making me laugh.. there’s no one I would rather go to than him. More

Choosing a car to purchase can be overwhelming, but Alvaro was patient and gave me all the info he could to help me make my decision. Alvaro was patient and gave me all the info he could to help me make my decision. More

Great service Solved my problems and had me out the door quickly. No delay and very courteous and friendly. I will definitely continue to bring my car in for servic Solved my problems and had me out the door quickly. No delay and very courteous and friendly. I will definitely continue to bring my car in for service. More

Great service! We have purchased 3 Toyotas from Southern 441 Toyota. We have all our service and repairs done there, as well. This time, the service manager, Lou, we We have purchased 3 Toyotas from Southern 441 Toyota. We have all our service and repairs done there, as well. This time, the service manager, Lou, went above and beyond to help us out with great service and a smile. More

2019 Rav4 I love my new vehicle, and Claudia was extremely helpful, patient and accommodating throughout the process. This is my second time using Southern 441 I love my new vehicle, and Claudia was extremely helpful, patient and accommodating throughout the process. This is my second time using Southern 441 Toyota, and won’t be my last. More

Service Pablo from service he's always very professional very friendly and very efficient he's definitely the best he always think are very well the needs of Pablo from service he's always very professional very friendly and very efficient he's definitely the best he always think are very well the needs of my car More

Excellent in every way! From checking me in, to explaining all that they were going to do, to giving me an accurate time when they would be finished, all were exceptional. From checking me in, to explaining all that they were going to do, to giving me an accurate time when they would be finished, all were exceptional. More

Great service all round. 2 people made my experience great. Richie, the service advisor, and Mikey, the shuttle driver. Richie constantly kept me updated on the status of my c 2 people made my experience great. Richie, the service advisor, and Mikey, the shuttle driver. Richie constantly kept me updated on the status of my car. Mikey was very polite, and accommodating. More