Southern Acura Newport News

Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notch and always gets it fixed quickly and no questions asked. More

Go to Priority Acura Worst experience! I was lied to in order to purchase the vehicle. They have not fulfilled their end of the deal and now they are denying everything. A Worst experience! I was lied to in order to purchase the vehicle. They have not fulfilled their end of the deal and now they are denying everything. Also , when I took my car in for minor service, they kept my car for 5 days and left we with out any type of loaner. I had to rent a vehicle myself. When I finally picked my car up from service, all of the work that was suppose to be taken care of wasn't and my car had 0 gas in it and 135 more miles on the car then when I brought it in. I was given the run around again. If puns out later it was used as a personal car by the GM of Hall Acura Newport News. I ended up leasing a 2015 Chevrolet Suburban LTZ from Priority and had an amazing experience. I wish I never would have step foot on Hall's dealership and just gone to Priority. Hall Acura should get training from Priority. Hall Acura is no different then a independent dealer used car lot. More

Didn't feel like a customer I live in Richmond and I inquired about a older Acura the same day it was posted on the website. I was contact by headquarters to make an appt. I said I live in Richmond and I inquired about a older Acura the same day it was posted on the website. I was contact by headquarters to make an appt. I said sure I will be in the Hampton Roads area this Sunday. I was also interested in another vehicle at the Chesapeake location and asked could we get the vehicle moved. By the time my appt came Sunday, no one had contacted me letting me know which physical location the vehicle was nor that the vehicle was still in the shop and not ready for a test drive. The manager quoted "mame it was not my responsibility" and pointed the blame to other people. Overall I constantly had to call the dealership to receive an update (poor customer service) and would have still purchased the vehicle if we could have negotiated a little more. I felt like the time wasn't taken since I was interested in an older vehicle verses a new Acura. My model of customer service is ALL customers are valuable customers no matter what they are buying. Was very dissapointed with my experience. The only reason I gave this a star is because the two salemen I dealt with (Devin & Keith) were very pleasant. More

Not a single regret! I would highly recommend this dealership to anyone! I just bought my second car from them this week and I couldn't be happier. My first purchase was I would highly recommend this dealership to anyone! I just bought my second car from them this week and I couldn't be happier. My first purchase was a used Acura and it never gave me a single problem. Mr. Daryl Hoe is a fabulous salesman and will really go to bat for you. The people on the financing team, more specifically Mr. Gordon was a pleasure to work with. This is not the kind of dealership that has salesman descend on you like buzzards. It is a nice , relaxed atmosphere and everyone is really friendly. If you are in the market for a car, new or used, give this dealership a try. You will not be disappointed! More

Excellent price and fast Got a great deal and it was quick. Traded a 2013 RDX bought at same location...talked directly to general manager...had deal don in under one hour. Got a great deal and it was quick. Traded a 2013 RDX bought at same location...talked directly to general manager...had deal don in under one hour. Thanks...dave More

knowledgeable but low pressure sales team Bought a 2015 Acura TLX this week. Despite the dealership being renovated with only porta-potties, the overall experience was excellent. Devin is bo Bought a 2015 Acura TLX this week. Despite the dealership being renovated with only porta-potties, the overall experience was excellent. Devin is both knowledgeable and low key and friendly. More

"Broke down three hours from home" I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service departmen I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service department asking their opinion on how we should fix this problem. The coolant flush was what was finally choose as what could fix the problem. I was told my car would be ready in an hour and a half i waited 2 hour before i final went and checked on the status of my car and they said we are doing your paper work right now. So i go back and wait 10-15 more minutes before anyone speaks to me. I left the Virginia area on Sunday 6/22/14 and 2 hours into my trip my car runs hot breaks down and leaves me on the side of the road. i was able to find a U-haul service. I had to rent a truck and trailer and drive the rest of my trip back home pulling my car. If Hall's service department would have truly checked the coolant system i think they would have found the problem. I called today and all i got was i'm sorry but we didn't find anything. I wouldn't recommend anyone to Hall's service department even. More