Southern Acura Newport News

Outstanding salesman I have been a customer of Priority Honda for my last 2 cars. I decided to visit Hall Acura. I was blown away by the salesman Early. His knowledge of t I have been a customer of Priority Honda for my last 2 cars. I decided to visit Hall Acura. I was blown away by the salesman Early. His knowledge of the Acura and other brands as well. I did my homework before the visit. He never tried to plus sell me. He was concerned about what I wanted and the price I wanted to get. I give this salesman and all staff present during my buy an A+. More

Reliable Service I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and commun I have had two of my vehicles in for a state inspection recently and Derrick Nichols has taken great care of me. I didn’t have to wait long and communication was top notch. I will always have my cars serviced with Derrick at Hall Acura. More

Great experience I came and saw a car in July and finally decided to close the deal. Devin was great and found the right car for me. My husband and I couldn't be hap I came and saw a car in July and finally decided to close the deal. Devin was great and found the right car for me. My husband and I couldn't be happier. Thanks. More

First time, will be back Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice sele Had my car serviced, excellent experience thanKs to Sean Wales! I’ll be back! No waiting, the waiting area was clean and comfortable with a nice selection of snacks and drinks. Sean kept me updated as the service progressed. Car was vacuumed and clean! More

Great service Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they Emergency situation. Handled quickly and efficiently .Everyone was quick to help me out of a bad spot. They could have sent me somewhere else but they handled it for me. More

A job well done! I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little comp I've had my MDX for a little over a year and just realized that the tire jack was missing. Well I had no clue that it was hidden in a nice little compartment in the back that I didn't even know was there until it was needed and we had to look for it. I emailed John Rooney-GSM about my issue and I was surprised that he responded so quickly and jumped right into action to resolve my issue. He ordered the tire jack that I was missing and to my surprise it came the next day and he contacted me immediately to let me know. When I went to pickup the tire jack, Mr. Rooney was very pleasant and courteous and had a wonderful salesperson put it in my truck for me. I was so pleased with the help I received and the follow up from Mr Rooney via email that I will always be a loyal customer. This was a great customer service experience. Hats off to you guys for a job well done! Keep up the good work! More

A great place to buy and service a car! Daryl Hoe is an outstanding salesman. He takes the time to carefully explain every detail of the transaction. He is really excellent at explaining t Daryl Hoe is an outstanding salesman. He takes the time to carefully explain every detail of the transaction. He is really excellent at explaining the features of the car I purchased. This is my second car purchased from Hall and my eighth Acura. The latest sales experience is the best I've experienced thanks to Daryl. More

Best Car Buying Experience As a retired person in sales and having previously owned three Acuras, I found my experience at Hall Acura in Newport News,VA to be as good as it gets As a retired person in sales and having previously owned three Acuras, I found my experience at Hall Acura in Newport News,VA to be as good as it gets when buying a car. There was no pressure to do it today as in past experiences in other places. I found both the service and sales departments to be top notch. Daryl in service and Devin in sales as well as management knew how their cars function inside and out and took time to explain all features and processes thoroughly. My car buying experience was as good as it could possibly be. I would highly recommend Hall Acura because of its professionals and patience with me as a nervous buyer. More

There is a definite change that has occurred in this store! When my wife and I walked into the store entrance we were greeted with a hand shake and a warm smile.the car we had called about was sitting at the do When my wife and I walked into the store entrance we were greeted with a hand shake and a warm smile.the car we had called about was sitting at the door waiting for our inspection.both the sales manager and salesman went over the vehicle with us and we talked about price and financing.the price was fair,we bought the extended warranty and in less than two hours we took our new baby home! I don't know what happened in the last couple months but I do know it has made a huge difference. Bravo and thank you Travis and devon! More

AWFUL HORRIBLE service department This service department is the absolute worst. I purchased a used Hyundai from the dealership. It needed to have the rearview camera replaced and that This service department is the absolute worst. I purchased a used Hyundai from the dealership. It needed to have the rearview camera replaced and that was written into the deal. Let me give credit to the sales department from the manager to the salesman to Rich in finance-they are AMAZING....however....About a week after purchasing my car, the service department CONTACTED ME and asked me to bring it in. When I arrived the same day at lunch they acted like they had no idea why I was there, they said they needed to send it to their Hyundai service department and that they would contact me and let me know what was wrong and when it would be done, and they provided a rental. All good, so it would appear. I heard nothing from that them that day, or the next day, or Saturday. By Monday afternoon I was wanting to know what was going on so I began calling the service department. I left TWO voicemails and got no call back. Two other times I called and asked not to be sent to voicemail and was left on hold for in excess of twenty minutes both times. On Tuesday I called again and had the same issue, I was either sent to voicemail or left on hold. I left work early so I could physically go to the service department and ask about it. When I got there I was told my car had been sent to the Hyundai dealership "either yesterday or today. The guy wasn't sure, there was no record of it, no status update in the computer, and the driver wasn't sure who he had given it to at the other dealership. I was still being understanding and riding the high from such a great sales experience that I told him to just give me a call and let me know. He assured me he would call me that day and let me know. By 5:50 pm I had not heard anything (see a pattern developing). I called....voicemail...I called...put on hold....So I called and asked for the sales manager. I got him and explained what was going on and that I just wanted to know how long it was going to take and how long I would be in the rental. The sales manager was amazing and assured me he would find out and get back to me within five minutes. Surprisingly he did. He apologized, told me the service department at the other store was closed and ADAMANTLY ASSURED me he would have an answer for me by nine the next morning. THREE times he ASSURED me either he or the service manager would contact me NO LATER THAN 9am. Guess what? 9am came and went. I called the Hyundai store myself, at first they didn't know what was going on, then they let me know they were ordering the part that day and it would be in the next day and my car would be ready. The next morning I get a voicemail from the service department asking me why my car had been towed there with no keys and what needed to be done to it. Calls...voicemail....extensive hold....shuffled...rude Service manager who HUNG UP ON ME. left work and drove to the store I bought it from to talk to the only person that had been competent so far(Travis the sales manager). More confusion, more people not taking calls .... and hour to find out the Hyundai service department had mixed up my car with another and left me a wrong message. I ended up going and getting my car- camera not replaced. Switching my service needs to another Hyundai dealership. Basic point Hall's service departments( ESPECIALLY their service managers) are worthless, lack customer service skills and communication skills. The sales department at their Acura store is AMAZING but probably not worth the hassle of having to have your car serviced there. More