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Southern Acura Newport News

Newport News, VA

4.8
1,172 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,172 reviews

February 24, 2016

Matthew Dubois of hall Acura My experience was no less then perfect. Matthew helped me every step of the way with purchasing a new vehicle. I recommend everyone stop into Hall Acu More

by rdubb24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Dubois
Mar 03, 2016 -

Southern Acura Newport News responded

Thank you for your complimentary feedback of Hall Acura Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

October 26, 2015

A very good experience during my RDX car buy I drove 60 miles to get here instead of visiting Crown of Acura which is my local dealer because of the availability of vehicle I want. Compared to ot More

by tonyma728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew McMillian, Andrew McMillian
Oct 27, 2015 -

Southern Acura Newport News responded

Good morning tonyma728. Thanks so much for your outstanding feedback! We would first like to say that we truly appreciate you making the drive out to Hall Acura Newport News to purchase your new Acura RDX. We are also very happy to hear that you had a great experience working with our team here and we will be sure to share your feedback with them. Moving forward, please do not hesitate to contact us should your new Acura need any future maintenance services performed. We would love to see you! Thank you again tonyma728 and have a great day.

Mar 03, 2016 -

Southern Acura Newport News responded

Thank you for your encouraging review of Hall Acura Newport News. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.

October 22, 2015

salesman was very nice and helpful The customer service was excellent! ! I inquired about a car at another location and they had it at their location within a couple of hours. The only More

by Crystal Riggsbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew
October 07, 2015

Always prompt and fixed the first time Always received excellent service over the last year with my TLX. I have had some problems with the car, but the service department has been top notc More

by FJB4TH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Rogers, William Rodgers
Oct 08, 2015 -

Southern Acura Newport News responded

Hi FJB4TH! Thank you very much for your kind comments. We are happy to hear that your service experience with us has always been a great one! Please do not hesitate to contact us should your Acura TLX need any further services performed. We have enjoyed working with over the last year and look forward to continuing to work with you in the future!

September 01, 2015

Go to Priority Acura Worst experience! I was lied to in order to purchase the vehicle. They have not fulfilled their end of the deal and now they are denying everything. A More

by CM7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jess Gentry
Oct 02, 2015 -

Southern Acura Newport News responded

At no time has any employee of Hall Acura Newport News or any Hall dealership utilized a customer’s car for personal use. Your vehicle was driven back and forth to our Body and Paint shop in Virginia Beach so that we could paint your vehicle to your satisfaction. The work was performed for free as a good will gesture to attempt to ensure that you were a satisfied customer. Thank you Jess Gentry, General Manager, Hall Acura Newport News

August 24, 2015

Didn't feel like a customer I live in Richmond and I inquired about a older Acura the same day it was posted on the website. I was contact by headquarters to make an appt. I said More

by bdorman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David
Sep 15, 2015 -

Southern Acura Newport News responded

We apologize for the confusion. The issue was that there were two dealerships involved in this deal and when you arrived at our dealership the vehicle had not gone through the shop. The miscommunication was between the two dealerships and we apologize for any inconvenience this caused you. Thank you, Jess Gentry, General Manager, Hall Acura Newport News

April 03, 2015

Not a single regret! I would highly recommend this dealership to anyone! I just bought my second car from them this week and I couldn't be happier. My first purchase was More

by acr1ght
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Hoe, Daryl Hoe
Apr 03, 2015 -

Southern Acura Newport News responded

Hall Acura Newport News is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new vehicle. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!

January 18, 2015

Excellent price and fast Got a great deal and it was quick. Traded a 2013 RDX bought at same location...talked directly to general manager...had deal don in under one hour. More

by davew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gemeral manager, Travis Tippett
Jan 19, 2015 -

Southern Acura Newport News responded

Thank you for your complimentary feedback of Hall Acura Newport News. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us!

November 15, 2014

knowledgeable but low pressure sales team Bought a 2015 Acura TLX this week. Despite the dealership being renovated with only porta-potties, the overall experience was excellent. Devin is bo More

by John Dahms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
devin, Devin Sheldon
Nov 17, 2014 -

Southern Acura Newport News responded

Hi! - Hall Acura Newport News would like to congratulate you on your new 2015 TLX! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Acura as you settle in, please don’t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!

June 23, 2014

"Broke down three hours from home" I got my car serviced at Hall on 6/17/14 because my temperature gauge was reading higher than it normally reads. I spoke with hall's service departmen More

by Coastal2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Lamb
Jun 24, 2014 -

Southern Acura Newport News responded

I am very sorry we were not able to diagnose the problem. Please contact me directly at 757 412 8513 to discuss further. Sincerely Jorge Oquendo General Manager

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