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Southern Acura Newport News

Newport News, VA

4.8
1,224 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Acura Newport News is excited to assist you with all your automotive needs. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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12501 Jefferson Ave

Newport News, VA

23602

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Showing 1,224 reviews

June 24, 2021

I feel really comfortable and pleased. I recommend 100% Devin Sheldon. He considered all my wishes for the ideal car for me and made it possible. More

by melany sanabria
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jun 28, 2021 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

June 21, 2021

Close to a deal on a car they didn’t have and gave them a deposit. They ultimately couldn’t find the car and they refused to refund my deposit quickly. Took 23 days for them to process the refund…left seve More

by vasoccerref
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Festa, Darrius Young, Demetrius Hall
Jul 06, 2021 -

Southern Acura Newport News responded

Thank you for your feedback. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with management regarding your concerns, and we hope you will give us another opportunity to earn your confidence back in the future. If we may be of further assistance, please reach out to our General Sales Manager, Joe Festa, at 757.886.7077. Thank you.

June 16, 2021

Great dealership. Devin was really kind and helped us out step by step. I really appreciate the kindness from the staff you guys do a great work. Keep it up. More

by Nmindy77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
Jun 18, 2021 -

Southern Acura Newport News responded

Hi, we are so happy to read such a great review about Hall Acura Newport News! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 24, 2021

Devin was great in working with us to get my daughter her first car. He understood the need for her to take her time in making a decision. Appreciate his willingness to help. More

by Stur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
May 26, 2021 -

Southern Acura Newport News responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 23, 2021

I had a good experience with the vehicle purchase and the customer service was very good as well. I would recommend the dealer to a friend. More

by Dap
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon
May 25, 2021 -

Southern Acura Newport News responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

May 17, 2021

They were very welcoming to me and my wife. Devin and Chris went above and beyond, and treated us like family! Highly recommend visiting Halls Acura! More

by H2k804
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer
May 18, 2021 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 11, 2021

Went great an easy process with an unbelievable speedy time it’s unbelievable once you there you are part of the family and they treat you like such More

by Clintjack3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer, Catherine Gordon
May 11, 2021 -

Clintjack3 responded

Unbelievable undeniably the best service I ever had in my life bought 2 brand new cars from they out did there self every time

May 12, 2021 -

Southern Acura Newport News responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 06, 2021

Catherine is an outstanding employee. I bought two cars from Hall Acura and everything connected to the sales went amazingly well. I can't say enough good things. More

by CakeMan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine Gordon
May 08, 2021 -

Southern Acura Newport News responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

April 30, 2021

I had a extremely unprofessional and unpleasant experience. Mr. Sheldon repeatedly was rude to me and told me I did not have a life. I would never recommend anyone to spend their money at Hall Acu More

by Darlenehood53
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Sheldon, Catherine Gordon
May 03, 2021 -

Southern Acura Newport News responded

Thank you for your feedback, Darlene. We are sorry to hear you feel you’ve had a less than positive experience with our dealership. It’s our understanding you’ve been in contact with our General Sales Manager, Joe Festa, regarding your concerns, and if we may be of further assistance, please reach out to Joe directly at 757.886.7077. Thank you.

April 24, 2021

Devin went above and beyond to get me into the car I love! I appreciate him and the others so much. They are wonderful and I will definitely use them in the future. I have already recommended other peop More

by Antionette Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Sheldon, Chris Meyer, Catherine Gordon
Apr 26, 2021 -

Southern Acura Newport News responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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