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Southern Acura Newport News - Service Center

Newport News, VA

4.8
858 Reviews

858 Reviews of Southern Acura Newport News - Service Center

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October 31, 2023

There the best costumer service I got always …. Will be nice is you guys do a better car wash More

by enith27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Festa
Nov 01, 2023 -

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 28, 2023

Kevin did and the maintenance staff did a good job of assessing the issue with the vehicle and explaining the expected cost for the repairs. More

by MC6RAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
October 28, 2023

The service team was very helpful and efficient with my car service. They completed the task ahead of schedule. More

by parkercamille11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Oct 31, 2023 -

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

October 26, 2023

Cisco is always very informative and super helpful, can’t thank him enough, quick and easy! More

by Blinksteve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cisco
Oct 26, 2023 -

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 26, 2023

The service dept. was very agreeable to work with and most accompanying. Plus, our car looks wonderful! More

by grdudley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin , Joseph Festa
Oct 26, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2023

Berna is the absolute best! Will continue taking my vehicles there as long as she is my service advisor. More

by Harold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Berna, Joseph Festa
Oct 24, 2023 -

Southern Acura Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

October 24, 2023

Excellent customer service, informative, helpful and friendly. Always look forward to their serving me Thanks! More

by ednatalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Berna
Oct 25, 2023 -

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

October 18, 2023

The service team at Southern Acura In Newport News, VA are hands down, the picture of excellence. Their superior professionalism and sincere work ethic are second to none! More

by mmvmom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Whitney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2023 -

Southern Acura Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 10, 2023

The service center at Hall Acura Newport News continues to exceed expectations and provide stellar service to all. After purchasing our new vehicle from Emmanuelle Cooper at Hall Acura Newport News we hav More

by timanddesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie West Miles III, Berna Aguirre, Marc Darnell, Kevin Rafeek, Emmanuelle Cooper, Cisco Lugo
Jun 02, 2023 -

Southern Acura Newport News responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 01, 2023

A hard worker who doesn't say much but gets the job done and done right! Trust that your needs will be met and that this young individual is learning to become a master mechanic. Someone who takes pride in More

by hedererw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrian Turner
Feb 03, 2023 -

Southern Acura Newport News responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Hall Acura Newport News as your first choice for service!

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