Southern Acura Newport News - Service Center

I took my new car to Hall Acura Newport News for repair back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took back in June 2022. I had more issues in July 2022 after I got my vehicle back. Piping that should’ve gotten fixed and replaced the first time I took my car in. Had that repaired and I noticed my car had a hissing noise when I got it back. I told the service manager about it and he claimed “that’s how I brought it in.” I never noticed this noise before. He claimed I “ tuned it” for it to sound like that. False accusations. I drove my vehicle, noticing some strange behavior while driving it. Long story short, and after one near accident and a tow to the dealership, turns out the piping connecting to the engine wasn’t even connected. Ended up paying over $6K for the total repairs. December 2022, I had my car towed to Hall Acura Newport News and they couldn’t find anything wrong even with full inspection. I took my vehicle to a third party mechanic and they told me that my vehicle had bolts and clips in the bottom of my engine bay. Also, there were missing clips in a trim piece and the bolts used on a piece of the engine were incorrect, causing one of them to get seized to the part. There was a missing piece on another part as well. Third party mechanic had fixed everything properly and my vehicle is running 100% smoothly. I spoke with Hall Acura Newport News and explained what happened to their General Manager. He is denying any fault of what happened and is even trying to say the third party mechanic was the one who removed and switched parts to charge me more. Mind you, he never charged me more than what his original estimate was not knowing the unknown issues with my car. The third party mechanic is a prior service member. I am a current service member. Hall Acura Newport News’s GM is exclaiming they completed the work I paid for. OVER $6,000 just to have my car have these hidden issues and missing parts? THEY ARE THE ONLY ONES WHO HAVE TOUCHED MY CAR!! I reported Hall Acura Newport News to the BBB and Honda Corporation. Do not take your vehicle to them EVER! More

Bad customer service. Very rude.No experience and not knowledgeable in this particular field. Needs training on customer service skills knowledgeable in this particular field. Needs training on customer service skills More

Thorough, quality, timely service. Nice area to wait. Everyone pleasant to work with. Coupon a nice bonus. Everyone pleasant to work with. Coupon a nice bonus. More

Excellent place to buy and service any of your cars. We have 4 different kinds of cars and they can do most of the work on all of them! Very convenient! have 4 different kinds of cars and they can do most of the work on all of them! Very convenient! More

Great place to go to... kelsey hopkins was great representative 10/10.i would definitle come back again whenever i need something done with no problem representative 10/10.i would definitle come back again whenever i need something done with no problem More

Outstanding Customer Service I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall A I have been a member of the Hall family for several years, but my dealership is Hall Honda in Virginia Beach (I live in Newport News). I called Hall Acura and spoke with Mr. Fleming asking about Hall Acura maintenance personnel servicing a Honda. He assured me that the maintenance team was experienced in servicing not only Acura engines, but Honda engines as well. I brought my car to Hall Acura to be looked at. Mr. Fleming was professional and knowledgeable on the phone as well as courteous in person. He inspires trust. As a woman, I never felt that I was being patronized. I now have an alternate dealership that I trust to take my vehicle to for service. GREAT TEAM! More

I visited acura in the month of Dec 2019 with a major problem with my vehicle. Rick Fleming took the time to listen and make it right for me. I was concerned that another auto shop messed up my wonderful problem with my vehicle. Rick Fleming took the time to listen and make it right for me. I was concerned that another auto shop messed up my wonderful acura. The first time I brought to Rick and his team an attempt was made but the problem was not corrected. However what was awesome is that Rick still took ownership and tried to make it right again. This time it worked. The issues were not related but the problem got resolved.I do not have anymore issues thus far. I wanted to thank Rick and his team for making me a happy customer. M.Wise More

Since relocating from Pa in 2015, I have used Hall to service my vehicle. My experiences have been very positive. Rep Berna Is 5 star as well as the previous rep I worked with. Wished Acura continued of service my vehicle. My experiences have been very positive. Rep Berna Is 5 star as well as the previous rep I worked with. Wished Acura continued offering standard shift vehicles. More

Excellent vehicle service and customer service! I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I I purchased a pre-owned Acura ILX from another establishment and decided to bring it to Hall Acura to have them look at an intermittent problem that I was having with the LKAS camera behind windshield. Not only were they able to get the camera replaced and calibrated perfectly, I had also asked Mr. Fleming if he could order and install the Acura remote start system (a system that I completely recommend) and perform a few other maintenance tasks. Mr. Fleming took care of all of these items and everything is working great! He even let me borrow a loner vehicle while the repairs were being made. That vehicle was much appreciated but I accidentally left a few items inside of it when it was returned. After a quick call (message left with Ms. Aguiree), Mr. Fleming contacted me later in the morning informing me that he had retrieved my items before the vehicle was loaned out again. Later that day I stopped by to pick them up. It is not easy these days to find a dealership / service center that is trustworthy, performs the work as promised, goes the extra mile, and has excellent customer service. I am highly impressed with how they do business and fully recommend them. More