Southern Acura Newport News - Service Center

Disappointing So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this So disappointed to hear my salesman Sheldon Watson has left the dealership. Over the years there’s been many changes some good, some bad. However this was difficult because Sheldon went overboard to help my husband and I at anytime even if he was busy, wouldn’t want anyone else but him for my next vehicle. I will miss him and his customer service. More

Went the extra mile...and more Brett is my hero. He helped get a needed repair/replacement done for me at a fraction of the cost it might have been elsewhere. He made me a Hall cu Brett is my hero. He helped get a needed repair/replacement done for me at a fraction of the cost it might have been elsewhere. He made me a Hall customer for life. More

Real Service I don't have a lot to go on yet as my vehicle is a relatively new purchase, but I did take it in several days later for some accessory installation wh I don't have a lot to go on yet as my vehicle is a relatively new purchase, but I did take it in several days later for some accessory installation where I was introduced to the team - including Temple Downs. She was very welcoming and made me feel like a million bucks about my purchase. I'm new to the luxury and Acura family and am already excited about the step up in quality from previous dealerships. The service bay was bright and immaculate and every staff member I was able to interact with was friendly and respectful. I look forward to great working relationship with Temple and the rest of the Service Team at Hall Acura! More

Service The service at this location was excellent. Rick Flemings is the best service agent ever. He was comforting and compassionate to my every need. He wo The service at this location was excellent. Rick Flemings is the best service agent ever. He was comforting and compassionate to my every need. He worked tirelessly to get the necessary parts to have my vehicle fixed as soon as possible. My hubby and I both agree to make This Hall dealership our place of business for any future buys, Primarily because of Rick’s wonderful service. More

awesome customer service I have nothing but good things to say about this service department. They go beyond expectations every time. Will always go to them for my vehicle nee I have nothing but good things to say about this service department. They go beyond expectations every time. Will always go to them for my vehicle needs as long as I live in the Hampton Roads area. More

We really enjoyed buying our new Acura from Devin! We came in to have our old Acura serviced for the winter and left with a brand new Acura instead. We loved working with Devon and Chris and look forw We came in to have our old Acura serviced for the winter and left with a brand new Acura instead. We loved working with Devon and Chris and look forward to many years servicing ahead. Thanks everyone for making this such an enjoyable experience! More

Phenomenal customer service Katie Carstens was very accommodating to my last minute needs. The service department gave me two state inspections, kind, professional, efficient ALL Katie Carstens was very accommodating to my last minute needs. The service department gave me two state inspections, kind, professional, efficient ALL were great to work with. More

Service is Excellent I will like to think Hall Acura along with JB for the services they have provided for me and my wife. Very well pleased. Thanks I will like to think Hall Acura along with JB for the services they have provided for me and my wife. Very well pleased. Thanks More

Outstanding! They are very professional, efficient, and let me have a loaner vehicle and almost matched the price for new tires from 4 years ago. Outstanding job! They are very professional, efficient, and let me have a loaner vehicle and almost matched the price for new tires from 4 years ago. Outstanding job! More