Southern Chrysler Dodge Jeep RAM Chesapeake

This is the second time we have had service at this dealership. The first time we made an appointment only to find out once we got there that the service was not available on a Saturday and we ended up dealership. The first time we made an appointment only to find out once we got there that the service was not available on a Saturday and we ended up having to leave the vehicle for three days. Luckily, we had our other car with us in town because we live over an hour away. This visit was not much better. Went up to have an issue looked at and was told no rentals were available that we would have to come back the next day. The dealership is not close to our home so we had to burn unnecessary gas to come back. I don’t understand how there were no rentals available when the workers can pick a car from the lot and drive it for a daily commute. When you spend as much money as we have on an expensive vehicle, the least they could have done was given us a used car to drive home and bring back the next day. The girls in the service department were very friendly and helpful but this is the second time we have had service And we’re not that pleased with how things were handled. My recommendation is to make rentals more available, especially for customers who have to drive quite a distance to get there for service. The general manager drives a 2024 $72,000 Jeep off the lot as a daily commuter , but we could not use a used car to get us home for the evening. We were not happy to say the least. More

It was a very adventurous experience! Good I got my vehicle back. I learned a lot when dealing with Angela. Thanks Angela, see you at inspection time. Good I got my vehicle back. I learned a lot when dealing with Angela. Thanks Angela, see you at inspection time. More

Very easy to make appointments. The service advisor was friendly and professional. All services and options were explained. The service advisor was friendly and professional. All services and options were explained. More

Great communications and service. Text messages and estimated cost of service were greatly appreciated. Making my appointment was easy to do 👍🏾 Text messages and estimated cost of service were greatly appreciated. Making my appointment was easy to do 👍🏾 More

I got quick service and the service advisor was very courteous and expedient in writing up my service request and my vehicle was ready for pick up much sooner than I expected. I was very happy with the courteous and expedient in writing up my service request and my vehicle was ready for pick up much sooner than I expected. I was very happy with the service. Thanks a lot. More

They did a great job getting the work done that was necessary. It was appreciated. necessary. It was appreciated. More

The customer service portion of my experience was fine. The services rendered on my vehicle were subpar. I had my brake rotors and pads replaced along with a couple of recalls that needed to be addressed The services rendered on my vehicle were subpar. I had my brake rotors and pads replaced along with a couple of recalls that needed to be addressed. I’m assuming the recalls were fixed but there’s no way for me to actually check. The brake service cost around $1,100.00 which to me seemed reasonable since dealerships usually cost significantly more than a standard service shop. Everything seemed to be working well when I left the dealership until I heard a squeal when approaching a red light. After doing a little research on the parts used to complete my brake job, I found that Mopar uses a company named Bproauto to supply them with certain “OE” parts. The brake pads do not contain any ceramic material so basically they’re cheap semi-metallic pads. I’m assuming the mechanic forgot to apply anti-squeal to the back of the pads before installing since I noticed the squeal immediately upon leaving the dealership. I’ll be servicing my own brakes from now on. More

This dealership charge me twice for engine check light on after keeping my truck all day for less than a 30 minutes repair, I had a diagnosis done before I made an appointment with Southern which wasted my t after keeping my truck all day for less than a 30 minutes repair, I had a diagnosis done before I made an appointment with Southern which wasted my time and someone else's and at the end of the day truck not ready after a 7:30 appointment that morning, Southern inform me it would be ready by the end of business day the next day, I needed my truck before that reason for making the appointment, but the place that repaired it for me had it done less than 30 minutes and six hundred dollars less, so this service center may have lost a customer. More

Thru were very kind and patient with me. They explained everything to me in a way that I could understand. They worked efficiently and got me back on the road very quickly! They gave me co They explained everything to me in a way that I could understand. They worked efficiently and got me back on the road very quickly! They gave me confidence back in my vehicle. More

This dealership is world renowned, I would recommend them to everyone I come across, that’s a fact without question! to everyone I come across, that’s a fact without question! More