Southern Chrysler Dodge Jeep RAM Chesapeake

Went in for an appointment for an oil change. Somehow they broke the plastic under my drivers seat. Tried to pass it off as if it never happened. When I showed them they 'fixed it' twice but didn Somehow they broke the plastic under my drivers seat. Tried to pass it off as if it never happened. When I showed them they 'fixed it' twice but didn't do anything. Showed up next day demanding to have it fixed but was told they needed to talk to boss instead of fixing it. Boss approved it. When they fixed it everything was fine but the whole experience was bad. Will never go back. More

Wonderful service, and HONEST service reps, who don’t try to upsell or make you feel like you need to make repairs or replace things that are not warranted. I’ll be back! to upsell or make you feel like you need to make repairs or replace things that are not warranted. I’ll be back! More

The staff was friendly and courteous. A very professional and relaxing atmosphere while I waited for my service to be completed. A very professional and relaxing atmosphere while I waited for my service to be completed. More

The past few times I have been there , it was a little rocky with my vehicle not getting looked at until I complained and they made it right by giving me a rental but the service on my vehicle has been go rocky with my vehicle not getting looked at until I complained and they made it right by giving me a rental but the service on my vehicle has been good so far . More

Everyone was very nice. Checked me in right away and performed the service quickly. Loved the walk-through video that was sent of my vehicle Checked me in right away and performed the service quickly. Loved the walk-through video that was sent of my vehicle More

The service was wonderful. It was scheduled.It was on time.The people were very nice It was scheduled.It was on time.The people were very nice More

The worst! Took a month and half and when I called for a missing bolt on the recall thing they were replacing they said “it’s just a cover bolt.” No one would Took a month and half and when I called for a missing bolt on the recall thing they were replacing they said “it’s just a cover bolt.” No one would answer the phone or call back. I had to go there to find anything out. All the employees we interacted with acted like it was a burden to deal with us. Oh!! And the car that I bought with 4K miles, they returned it to me with 100,002!!! They put almost 30 miles on it test driving it and returned it to me 2 miles over 100k. Very annoying. I’d been waiting on that moment and they robbed me of it. More

My appointment was at 7:30am. I dropped it off the night before. At 4pm, I had called multiple times and no one answered. Then I went up there. Nothing had been done to my car all I dropped it off the night before. At 4pm, I had called multiple times and no one answered. Then I went up there. Nothing had been done to my car all day. It was suppose to get a diagnosis for a noise in the engine. I hadn’t heard anything and they said that they had only assigned a service provider and it was going to take a few days up to a week to get the diagnosis done. I then asked what was the point of the appointment and they said to get a service done, but my car had not even been looked at and it was there all day. They then said we don’t even know your warranty so you need to go to the dealership I got it from. Then when I went there, they said that I didn’t need to do that and they called them. I then went back to the dealership and they were no help at all and essentially said that there was nothing they can do and they’ll call me at some point when they have a diagnosis on the car. A diagnosis takes 2 hours max, my appointment was at 7:30am and nothing got done by 5pm. It was unprofessional and the way the 2 ladies were talking and laughing was ridiculously unprofessional. I took my car and brought it to another dealership and they had everything figured out and diagnosed in 2 hours. Warranty company called and everything, I will never be returning and the employees seem very incompetent about what their job is and was very unhelpful. More

John was sure to make sure that all the paperwork was done in a timely manner. And he showed me how to use alot of the options on my new vehicle ..He is a very kind person & still helps me today! done in a timely manner. And he showed me how to use alot of the options on my new vehicle ..He is a very kind person & still helps me today! More

Everything was good, I did have some issues with part availability, probably a communication issue. I did submit a survey that detailed this issue but never got a response. availability, probably a communication issue. I did submit a survey that detailed this issue but never got a response. More