Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

The work required was done right the first time. The only thing I felt that could have been better is communicating with me along the way. The only thing I felt that could have been better is communicating with me along the way. More

The salesperson provided excellent service, and I highly recommend purchasing a vehicle from Marely. Service was great too with the end of sale process. recommend purchasing a vehicle from Marely. Service was great too with the end of sale process. More

Outstanding service the entire was concerned with what I had to say and work hard to resolve my issue had to say and work hard to resolve my issue More

Worst experience, active duty military and have several Jeep Dealerships to compare you to, From Florida to California and Tennessee Set up an appointment for recall and to look at a tire balance with to Jeep Dealerships to compare you to, From Florida to California and Tennessee Set up an appointment for recall and to look at a tire balance with to fix a jeep issue, was checked in and was told vehicle was going to be ready at the end of the day, only to then be summoned 10 minutes later with an uber on the way only to state recall steering dampener part wast in and I had to cancel my Uber at cost to me and was told they would call me when part was in. total waste of time, lost hours at work, again active duty military time is of essence and lost money cancelling Uber… Worst experience ever More

I needed an oil change and state inspection. Service dept was able to schedule me in last minute. I wasn’t able to get back to the dealership before they closed that day. Thankfully the sales de Service dept was able to schedule me in last minute. I wasn’t able to get back to the dealership before they closed that day. Thankfully the sales department, which was still there, was able to help me out so I could get my car after hours. Normal dealerships would tell you to wait until tomorrow. But not this one! Got my car and made it work to work on time. Thank you! More

Prompt professional services with a nice clean waiting area. The complimentary beverages and snacks are a nice touch area. The complimentary beverages and snacks are a nice touch More

The staff was kind and friendly. Kept me up date on my car. Happy to servers you. Answer all the question you ask. Keep up the great job. 👍❤️. Debra Kept me up date on my car. Happy to servers you. Answer all the question you ask. Keep up the great job. 👍❤️. Debra More

After visiting the Norfolk Southern on numerous occasions and being let down with the issue that I was having with my vehicle, this location turned things around in a tremendous way. The general manager Davi and being let down with the issue that I was having with my vehicle, this location turned things around in a tremendous way. The general manager David was absolutely phenomenal in making me feel valued and actually generally showing concern with my issue. My service agent Angela provided exceptional service and had my issue fixed in a timely manner once my vehicle was able to actually get in. She was very courteous and professional. Zach, my vehicle technician finally fixed my issue with my vehicle and I could not be happier. After having an alternator replaced, as well as a tensioner belt and pulley replaced, Zach was finally able to properly diagnose my vehicle and in talking with him he was very upfront and honest about everything which felt nice after constantly being lied to and given false information from the other location. All in all this location was just a breath of fresh air in comparison to what I had to go through at the Norfolk location. I plan on conducting all of my business here at this location going forward. Small things that I noticed at this location was the care that they handled my vehicle with. They actually used floor mats and seat covers while their technicians were in and out of the vehicle, something that Norfolk didn’t do at all. It was nice to get my vehicle back and not have oil prints in my floor mats for a change, again, it’s the little things that they did at this location that went a long way. After giving up on Southern as a whole, this location really turned things around for me and gave me a glimmer of hope. Thank you again to David, Angela and Zach, you all have saved me a big headache with the ongoing issue that I was having. Words cannot express my gratitude to all of you. Also Nicole was nice enough to put my plates on my vehicle from the loaner and MJ also was a pleasure to work with as well in helping me with all of the loaner vehicle stuff. Elliott was a huge help also in helping me get my vehicle appraised. More

Staff was very knowledgeable on the services I needed. Provided good guidance on how to resolve issues with my brakes. Thanks for the fast and great job. Provided good guidance on how to resolve issues with my brakes. Thanks for the fast and great job. More

Had great experience checking in and picking up my vehicle.. will definitely return in the future. vehicle.. will definitely return in the future. More