Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Great service I did nit have an appointment and they were able to get me in on the same day with little to no wait time able to get me in on the same day with little to no wait time More

They did a very excellent job. I appreciate the work and I will come back again when I need more service.And I'm pretty sure everything from the management.Thank you very much I appreciate the work and I will come back again when I need more service.And I'm pretty sure everything from the management.Thank you very much More

The service team was very professional and courteous. The representative told me my truck would be ready in one hour, and it was almost exactly one hour! i was amazed! It was a great experience, The representative told me my truck would be ready in one hour, and it was almost exactly one hour! i was amazed! It was a great experience, More

I had my car towed in for service due to it breaking down. I made an appointment for the same day online but when I got to the dealership I learned there are no same-day appointments. I inquired when my down. I made an appointment for the same day online but when I got to the dealership I learned there are no same-day appointments. I inquired when my vehicle could be looked at and it was communicated almost two weeks later. It was asked if I wanted to keep my car there for service and yes I did because I wasn't going to tow it around town. My car was seen earlier than anticipated but when I dropped off my car it did create unnecessary stress as a customer. Also I called twice to gain clarification on service text messages/etc., and asked for a call back. I did not receive a call back but did receive communication via text. I'm usually okay with text but it would of been nice to receive a call due to the nature of the situation. I was under the impression that I was going to be without a vehicle for a minimum two weeks. More

Honest people who really helped educate me on my vehicle. I will definitely be back. I will definitely be back. More

They provided terrible customer service. My vehicle was towed to the service department on 24 Dec and they held my vehicle 30 days with no work done after initial diagnostic until day 29. I My vehicle was towed to the service department on 24 Dec and they held my vehicle 30 days with no work done after initial diagnostic until day 29. I was told the jeep didn't start due to a failed fuel pump on 30Dec. My warranty company authorized repairs the same day. I was given two contact numbers to call and/or text for updates. They never answered the phone and text message went unanswered with the exception of two. I only received an update when I physically went to the sevice department and each time there was no progress. In addition to the fuel pump, I was told the mechanic heard knocking under the hood but another diagnostic would be required. I also requested a tune up based upon the milage and state inspection. On 21 Jan I went to the shop and expressed my frustration with their service to the manager. I told him that I was told the fuel pump was in and asked why hasn't it been installed. The manager justified the lengthy delay by telling me parts take a long time to be received and they've had vehicles there for over a year that hadnt been serviced. Then stated the mechanic would commence work in the morning of 22 Dec. However, due to the length of time my vehicle was at the shop without service, my husband called (finally talked with someone on the phone) and requested to only complete the fuel pump changed out. I requested the same via text the two numbers provided. The morning of 22Dec I called and spoke with lady handling my file to confirm only the fuel pump was being done and she stated the mechanic had already completed the tune up the night before and will be installing the fuel pump next. I expressed my concern of a proper tune up being completed when the vehicle was not operational/able to start. This was sketchy and alarming. Made me question if my fuel pump was bad. I picked my vehicle up on 23Jan and still there is no knocking under the hood. I was hoping to have a good relationship with SCDJR Chesapeake, but I will never take my vehicle back there nor recommend them to anyone. More

On time and polite personnel. Worked with me on previous appointment cancellation. Good communications during the waiting period. Worked with me on previous appointment cancellation. Good communications during the waiting period. More

Nicole was very professional and pleasant. The lobby was clean and the associates were helpful The lobby was clean and the associates were helpful More

The work done on my car was great as always. The person who did the work knew exactly what they were doing. The person who did the work knew exactly what they were doing. More

Everything done on time and as expected. As always, Nicole was a joy to work with. As always, Nicole was a joy to work with. More