Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

State inspection/oil change work on my vehicle began Friday 1/17. I received a call from the service team (Mike) with some issues with the state inspection. I was made aware that I had a faint window ti Friday 1/17. I received a call from the service team (Mike) with some issues with the state inspection. I was made aware that I had a faint window tint on the windshield. I was unaware of this, as this is the same vehicle that was passed by the same service department a year prior. No additional work has been done to the vehicle. Due to this finding, the vehicle would fail inspection. I then brought up that it was in the same condition as I brought it in the year previously, but since its an issue now to 'Reject/Fail' the state inspection. This was acknowledge and the call ended. Five minutes later, I received a call back from Southern CDJR stating that the service team proceeded to cut/remove a portion of my tint, and pass my vehicle inspection. I questioned who authorized them to cut/remove the tint? Mike stated they had to in order to pass the inspection. I reiterated that it was clearly stated to reject the inspection and that no authorization was provided to cut/remove any tint. My property was not returned to me the way I dropped it off, but instead altered/damaged. I requested photos of what had been done via phone and text communication with Mike. These photos were never sent. I arrived to receive my truck and speak to the service manager (David Rose) on Tuesday 1/21. I proceeded to state the above concerns and question who 'authorized' the removal of the tint on my vehicle. He informed me that this was illegal and that I had the choice to accept that, but the service team took it upon themselves to remove it to pass inspection. I then reminded him that I asked the service team to reject the inspection. The service manager then proceeds to have a rejection sticker reinstalled on my vehicle. I asked if he would compensate me for the damages or cover any fees but was promptly told no. My choices were to leave with damaged tint and approved inspection or leave with damaged tint and rejected tint. Neither were acceptable. There is no way I should bring my personal property to a company for service, and not receive it back in the same condition/if not better. I need to know what can be done regarding this. To be sent away without taking any responsibility of the damages is a slap in the face. More

Fastest service to date. I do not like the 15 word minimum in the DealerRater I do not like the 15 word minimum in the DealerRater More

Great experience by Nicole and service tech. My SRT8 appears to be working right! Thank you! My SRT8 appears to be working right! Thank you! More

Nicole is the best, knowledgeable and very professional and provides the best customer service each time she has been my representative. Thank you Nicole. and provides the best customer service each time she has been my representative. Thank you Nicole. More

Brought my jeep in to get the side steps installed. I bought after market steps and they verified they could install with no issues. They did a great job. I bought after market steps and they verified they could install with no issues. They did a great job. More

Southern Chrysler Dodge Jeep RAM Chesapeake is a great place to have your car serviced; it is conveniently located and the work is relatively fast. place to have your car serviced; it is conveniently located and the work is relatively fast. More

Quick, friendly service! They sent text updates and promptly informed me when my vehicle was ready. They sent text updates and promptly informed me when my vehicle was ready. More

Took jeep for service on 1/14/2025. Katy the shuttle person dropped me of at 815 and Mike text me at 330 asking me to call ASAP. Mike told me due to staffing my Jeep Service was not com Katy the shuttle person dropped me of at 815 and Mike text me at 330 asking me to call ASAP. Mike told me due to staffing my Jeep Service was not completed. Once I returned Service manger told me they are busy. I asked when could I return. He didn't give me a date. But asked me where I live after looking over Services rendered previously. I plan on getting a second look from another service company. More

Online scheduled service not completed or communicated due to short staff and over booking. Service Line manager listen but his response was are busy. Unsure if I should return due to the fact this makes due to short staff and over booking. Service Line manager listen but his response was are busy. Unsure if I should return due to the fact this makes my second visit for same service request. More

Easy to work with, got expert advice. Honesty is always appreciated. Angela is awesome to work with. Honesty is always appreciated. Angela is awesome to work with. More