Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

The staff was very pleasant. Though one of mis car’s problems was not solved, over all the repairs were will done. Though one of mis car’s problems was not solved, over all the repairs were will done. More

The service center and the technicians a very friendly and let me know what they did to my vehicle through video. I thought that was a great way of showing me what was done to my vehicle. and let me know what they did to my vehicle through video. I thought that was a great way of showing me what was done to my vehicle. More

They got me in and out in a good time and got alerts when they were checking out my vehicle they were checking out my vehicle More

Nicole was very professional. As a former Mercedes-Benz service advisor, I speak with certainty. As a former Mercedes-Benz service advisor, I speak with certainty. More

A very attentative and friendly dealership. I have referred several of friends there to purchase. I have referred several of friends there to purchase. More

I was impressed with the way the service department is set up. Having several check in stations made the process easier. My oil change went smoothly and I even received a video of the inspection process. set up. Having several check in stations made the process easier. My oil change went smoothly and I even received a video of the inspection process. I will definitely be back for future maintenance. More

I was amazed by how fast I was able to get an appointment for my State Inspection being I called one day prior. Everyone was so polite and caring. for my State Inspection being I called one day prior. Everyone was so polite and caring. More

Very pleasant people to deal with. My jeep was serviced at the appointment time and was out in less than an hour. My jeep was serviced at the appointment time and was out in less than an hour. More

They answer the phone unlike the other dodge dealerships. Called and kept me informed and got my truck back to me in a timely manner. Called and kept me informed and got my truck back to me in a timely manner. More

While I did text vid about work done, which is very nice, hadn’t seen that touch before: it was suggested during the vid I should replace my engine air filter, which I would have called and authorized my ser hadn’t seen that touch before: it was suggested during the vid I should replace my engine air filter, which I would have called and authorized my service rep to do. When I picked up the car, didnt watch the vid text until hours later. I am certainly not going to back to you for that minor job so soon: I will do it or have someone else do it(maybe another Jeep dealership , ergo, you have just left money on the table. I KNOW in these trying times (post pandemic ) for the car sales industry and dealerships, you dont want to do that. Solution: Put any suggested work somewhere on the receipt AND make sure that the service rep knows about it , calls the customer to inform them such when telling them the car is ready AND/OR when I arrive, go over the item with me so I can decide to do it then or make an appointment for later. My service rep was very efficient , but apparently, didn’t know I needed the filter. Also, I had the HUNT that large parking lot with my fob alarm to find my Jeep. NOT GOOD . That really pissed me off and wasted my time. Bring my car to me, just I have to drive it into your service area to the rep. More