Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Got a state inspection and the results warranted a few repairs. The estimates that were provided for the repairs were ridiculous. For example, both outer tire rods were required to be replaced to pass ins repairs. The estimates that were provided for the repairs were ridiculous. For example, both outer tire rods were required to be replaced to pass inspection. Southern quoted $600+ for parts and labor. Call two local body shops for comparable pricing and they both quoted less than $180 for parts and labor. More

Extremely courteous and kind to me during my hour and a half wait ( my choice to wait). half wait ( my choice to wait). More

Service rep understanding of the issue and excellent customer service. Quick response time in session the problem, and explanation of the problem in layman's terms making it easy for me to understand. customer service. Quick response time in session the problem, and explanation of the problem in layman's terms making it easy for me to understand. More

You guys are always on point. No complaints. I will continue to take both of my vehicles there No complaints. I will continue to take both of my vehicles there More

Fast and courteous. I always appreciate that they keep me posted in the service and when I need it I even get a courtesy drop off and pickup. Thanks !!! I always appreciate that they keep me posted in the service and when I need it I even get a courtesy drop off and pickup. Thanks !!! More

Once your there it’s great but trying to make your appointment it’s not clear who and which location your making the appointment with. appointment it’s not clear who and which location your making the appointment with. More

Short staffed, no loaners, and extended lead times on parts. The service desk personnel are always very helpful and professional, but their hands are somewhat tied without available labor, vehicles, or p parts. The service desk personnel are always very helpful and professional, but their hands are somewhat tied without available labor, vehicles, or parts. Also, even though my service was performed under warranty, they forgot and told me what they would have charged which was approximately double the standard price. More

Long waits. First issue I had, I took a separate vehicle in for service, the guy in service department told me they didn’t have the key to the lockbox and I was First issue I had, I took a separate vehicle in for service, the guy in service department told me they didn’t have the key to the lockbox and I was unable to get my car that day. That day turned into 3 days. Because one of their technicians took the key home? I asked him if he could call the technician, he said he did not have his number. No one tried to help me. Completely unacceptable and inexcusable. I’d talk to one person on the phone, show up and no one knows who I’m talking about even though it’s only been minutes since I was called. Separate issue, I bought a vehicle. Waited very long to get my car back from detail, only to be handed the key to my new car I just bought with the tire pressure light on. They have kids running this place and it shows.messy. Wouldn’t buy from them again. The young lady Anna in finance is pleasant, but the bar is low. Hated my experience. More

Very polite. Fast service as always. The only place I would use for service Was able to drop off at night and use the drop box which was very beneficial Fast service as always. The only place I would use for service Was able to drop off at night and use the drop box which was very beneficial More

Angela was able to get my additional request for service in my truck completed today. in my truck completed today. More