Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Great people Great people kept me informed about everything notifying me about everything in a timely manner everything notifying me about everything in a timely manner More

The technician was thorough and sent a video of the inspection. It did take a little longer than I wanted though. inspection. It did take a little longer than I wanted though. More

She did a poor job follow up, i called 4 times and the row and no one answered. As soon as I would hang up, she would call back stating she just missed my call. This happened 4 times. Worst experience I e row and no one answered. As soon as I would hang up, she would call back stating she just missed my call. This happened 4 times. Worst experience I ever had. More

Great service and a pointer was really fast. I was very satisfied with this service. I was very satisfied with this service. More

Quick, Reliable, professional, great communication, offered options, words to meet this nonsense 15 word minimum offered options, words to meet this nonsense 15 word minimum More

Won't go back. The GM wasn't any help either. Ridiculous issues in Service. Had an 8am appt for a Thurs and they could even get to it until Monday! Why make the app The GM wasn't any help either. Ridiculous issues in Service. Had an 8am appt for a Thurs and they could even get to it until Monday! Why make the appt then??ignorant. Went to Banister in Hampton on Mercury Blvd and they did a fantastic job and got it done in 1.5 hours on that Friday. BEFORE the Monday Southern was going to assess the issue after failing to do it at the time of the appointment. Failure from the GM down to the service dept. More

Had my van towed in on Thursday this is known as Monday and I have called with no response have yet to hear about my vehicle and I have called with no response have yet to hear about my vehicle More

It was way better than when I took it to the Dodge dealership in Hampton. The staff kept me abreast of what was going on with my vehicle and they were very courteous dealership in Hampton. The staff kept me abreast of what was going on with my vehicle and they were very courteous More

O asked to have a check engine light, rotation of tires , oil change and state inspection oil change and state inspection More

I would rate Angela at 1 and Daniel at 3. Had numerous issues with lack of communication that required me to request the service manager to call me in order to escalate my being ignored for o Had numerous issues with lack of communication that required me to request the service manager to call me in order to escalate my being ignored for over 24 hours on the status of troubleshooting on my truck. Daniel reached out and listened and then communication was better. Until when I picked up my truck and the inside was still with standing water in the center console and passenger floor board. Angela took truck to tech and they wiped it out. But there were many other indicators on the lack of professionalism from Angela and the tech doing the work. I was supposed to get an oil change which I am not sure happened and none of the other items that are advertised with an oil change were cometed. The safety inspection, lubricate the drive shaft, etc which was originally scheduled for a Friday appointment but since the truck was in early due to leak of rain into truck,none of that other stuff was accomplished. I also question the oil change since the oil life meter on the truck was not reset, yes that is minor but if the last few steps of a procedure is not followed,what else was missed? More