Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

I scheduled a service appointment identifying the recall in the request. I arrive and parts aren't ordered for the recall. Wasted my time in the request. I arrive and parts aren't ordered for the recall. Wasted my time More

Appointment scheduling was simple. Zach, thoroughly explained the issues with my vehicle and explained the repair process. Great employee you have there Zach, thoroughly explained the issues with my vehicle and explained the repair process. Great employee you have there More

Great job Got the vehicle back as I dropped it off. Thank you great job Thank you great job More

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Everyone tried to 'upsell' me instead of just what I asked them to do. Nicole was very robotic and not friendly! I may not return. asked them to do. Nicole was very robotic and not friendly! I may not return. More

They handled the recall without any issues. I will revisit for repairs in the future. I will revisit for repairs in the future. More

Could not get them on the phone, left messages but no call back. Called sales and had the guy walk back a get someone to help me. Completed work on my car and nobody called to report work was completed. call back. Called sales and had the guy walk back a get someone to help me. Completed work on my car and nobody called to report work was completed. Service guys did well on their end. Just frustrating.. everyone has a off day More

I’ve been trying to get a hold of Paul for months. I’ve left several voicemails and emailed but he has not responded. I’ve left several voicemails and emailed but he has not responded. More

Good overall experience. Communication could have been better. I had to call several times to get an update. Communication could have been better. I had to call several times to get an update. More