Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

My original advisor, Ty brown, was as unresponsive and I had to constantly pull for information. Then I was assigned a new advisor and tracking my truck was supposed to be fixed in a given day but never go had to constantly pull for information. Then I was assigned a new advisor and tracking my truck was supposed to be fixed in a given day but never got a call/email so I showed up to the dealership and finally figured out my truck would be ready before closing. Not saying the dealer does bad work, but as a customer you should stay informed and not forced to getting updates yourself. Would I have work done by them again, yes probably, but would set my expectations prior to departing for updates and feeding me info More

I had an appointment that I had to wait for oil change and then when it was time to pay. They had no offers. I use to get a couple oil changes for a certain amount. They said they had no coupons and I was and then when it was time to pay. They had no offers. I use to get a couple oil changes for a certain amount. They said they had no coupons and I was getting free tire rotation but now it isn’t part of my service. More

Overall experience was great. I just wish I didn't have to pay for an UBER to get my vehicle. It's a 5 min drive, and I waited 3 hrs for a pick up from the dealership driver befor I just wish I didn't have to pay for an UBER to get my vehicle. It's a 5 min drive, and I waited 3 hrs for a pick up from the dealership driver before I decided to get an UBER. More

Mechanical issues were not addressed until the third time around. Truck was left in the parking lot over 2-3 weeks without a word to the customer as far as time frame. Customer was charged for a water pump t around. Truck was left in the parking lot over 2-3 weeks without a word to the customer as far as time frame. Customer was charged for a water pump that did not stop the leak on first try. 2nd try customer was charged for a radiator that didn't fix the leak. On the 3rd attempt from the leak the Mechanic replaced the thermostat and the thermostat housing that was about to stop the leak. Customer was not offered a loaner car or anything. The truck was placed in the shop roughly around Jan 2 or Jan 4,2024. Customer finally received the vehicle back February or Feb 6,2024. Customer should have never been charged and this type of service is the lowest form of service that I have ever seen with a Southern dealership. I own 3 Mopar/Dodge products. I will never visit or recommend anyone who needs superior and quality service. More

Pleasant even after spending alot of $$ on maintenance Sorry Don't bother me anymore today Sorry Don't bother me anymore today More

I arrived at 8:00am checked in. 9:00am I was on my way home. Very satisfied. 9:00am I was on my way home. Very satisfied. More

It went well I had a wonderful experience I look forward to purchasing a vehicle in the future to purchasing a vehicle in the future More

She was friendly. Angela advised me that I still have oil changes left in my pkg. Angela kept in contact while my vehicle was being serviced Angela advised me that I still have oil changes left in my pkg. Angela kept in contact while my vehicle was being serviced More

Very Friendly. Very polite. Very professional. Kept me up to date on all progress. I would be glad to have Southern be my future Jeep service station. Very polite. Very professional. Kept me up to date on all progress. I would be glad to have Southern be my future Jeep service station. More

Always a great experience when I stop in! They always help with all of my vehicle needs. Will definitely be returning. They always help with all of my vehicle needs. Will definitely be returning. More