Southern Chrysler Dodge Jeep RAM Chesapeake - Service Center

Excellent! Nicole went above and beyond and in calling my warranty company multiple times! She's awesome! Nicole went above and beyond and in calling my warranty company multiple times! She's awesome! More

Very good customer service. Truck was ready quicker than promised. Video review added to the experience. Truck was ready quicker than promised. Video review added to the experience. More

Good experience every time I come into the dealership for various services and routine maintenance. various services and routine maintenance. More

They met me coming out of my truck they answered my question and were very professional and knowledgeable question and were very professional and knowledgeable More

Relaxing. Love the video of the inspection and always enjoy the hot chocolate I will always choose southern for work on my RAM Love the video of the inspection and always enjoy the hot chocolate I will always choose southern for work on my RAM More

Very good customer service. Explained everything to me so that the process went smoothly and quick. Explained everything to me so that the process went smoothly and quick. More

Great service and communication. Very professional and explained everything to me to make sure the process went smoothly. Very professional and explained everything to me to make sure the process went smoothly. More

I’ve been here twice with scheduled appointments for oil changes. The first time was in August 2024 (don’t remember who my advisor was), and it wasn’t the greatest experience. I had reserved a loaner when I changes. The first time was in August 2024 (don’t remember who my advisor was), and it wasn’t the greatest experience. I had reserved a loaner when I made the appointment & of course when I showed up there was no loaner available. They offered for the valet to bring me home instead & for some reason I ended up waiting over an hour before the valet was able to bring me home. I was told the oil change would take two hours total & they would notify me as soon as my vehicle was ready for pick up, as I had expressed I needed my vehicle back by a certain time (well outside of the 2 hour window I was told at drop off). About 3 hours had elapsed from when I dropped it off & I had yet to receive any communication about my vehicle. I also tried to call multiple times to check on the status & could never get anyone on the phone. I ended up having to get a friend to bring me up to the dealership so I could retrieve my vehicle & when I got there, it had “just got done” & they were bringing the keys up any moment. Needless to say I was very frustrated after that experience & did not plan to return. However, I decided to give them another chance in April 2025 & my experience was much better. I worked with Angela Johnson & she did a great job keeping me informed. I dropped it off during my lunch break & received a call about an hour later that it was ready for pick up. When I arrived after work to pick it up, I was in & out within 5 minutes. Based on my second appointment experience, I will be back again! More

The dealership was able to get my vehicle in and done in a timely manner. Andrew was outstanding. a timely manner. Andrew was outstanding. More

Too my car for inspection n everyone was professional During the time I was there they got my car in out I like that!' During the time I was there they got my car in out I like that!' More