Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Barbara in the service department was very informative every step of the way. She always has a smile and is friendly and helpful every time. every step of the way. She always has a smile and is friendly and helpful every time. More

It has been almost 1 year since the purchase of the vehicle and the spare key fob issue has yet to be resolved. I brought it up at the first oil change and it was kicked down the road to the second vi vehicle and the spare key fob issue has yet to be resolved. I brought it up at the first oil change and it was kicked down the road to the second visit in May. In May the service representative said it would be ordered and would take 2 weeks to come in. After multiple weeks and several attempts to connect with someone, I spoke with the service department and was told that it still hadn’t arrived. I called this morning and no one picked up in the service department and the operator was unavailable as well. It gave me the option to leave a message, which I have done in the past and never received a response. The customer service is poor and after spending over 60k at your dealership, there are expectations that are not being met. Please have a representative contact me for resolution. More

Took my Ram in after it displayed multiple codes related to the transmission. It took them five weeks to diagnose and repair a failed TCM and valve body. Communication with the service advisor was sporadic to the transmission. It took them five weeks to diagnose and repair a failed TCM and valve body. Communication with the service advisor was sporadic at best. I rarely occurred unless I called. Never felt like I was getting the whole story. Continued decline in Ram dependability and Southern Jeep Chrysler's service department has made this the last Ram I will own. More

It was Clean. They were Polite, and respectful . They were a few minutes behind my scheduled appointment but that is something that's expected. They were Polite, and respectful . They were a few minutes behind my scheduled appointment but that is something that's expected. More

The oil change was great and fast on my vehicle, I'll be back again. back again. More

Fast in and out. The service staff were friendly. The communication from start to finish was excellent! The service staff were friendly. The communication from start to finish was excellent! More

I called and text asking for someone to call me in reference to some issues I was having with my car right after my oil change . I still haven’t receive a call nor text and it’s going on 1 week so ple reference to some issues I was having with my car right after my oil change . I still haven’t receive a call nor text and it’s going on 1 week so please don’t bother calling me now More

Excellent service. Had appointment set but ms Emilie was able to get me in for my oil change same. To me that is dedication and service. Had appointment set but ms Emilie was able to get me in for my oil change same. To me that is dedication and service. More

Dropped my truck off for a 10am appointment. Was called at 3 saying it was ready, when I showed up they hadn’t even started working on it. Ended up leaving at 5pm. The next morning all my oil ha Was called at 3 saying it was ready, when I showed up they hadn’t even started working on it. Ended up leaving at 5pm. The next morning all my oil had drained out due to my “brand new” drain plug being stripped More

They where very accommodating to me and went out of their way to shuttle me and my boys home even though it was after the regular shuttle times. I suggest that the shuttle times be added to all the SHAG serv way to shuttle me and my boys home even though it was after the regular shuttle times. I suggest that the shuttle times be added to all the SHAG service websites to prevent this issue from occuring again. More