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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,696 Reviews

2,698 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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September 05, 2023

Paul saw to it that I was taken care off. The service and repair was top notch. More

by laboone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

September 05, 2023

When I came to the dealership for 3 recalls with my Ram 3500 / 2023. Brian has helped with my service in the past and he let me know when the parts came. He told me it would take until about 2:30 pm but he More

by dwatts6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian with service
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

September 05, 2023

The communication by the service team was poor. We put a down payment for tires and were told they would be in the next day. After returning and calling several times within the next week and a hal More

by dsmith7731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Blankenship
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 04, 2023

Was 5th in line for an oil change at 8:15 am didn't leave untill 2:40pm that's just excessive. I think you would rather have me go else where and pay for my oil change than to be put off all day for what yo More

by JENEVERE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 04, 2023

Worst experience I’ve ever had. Extremely poor communication, excessive follow up, and terrible service. More

by MICHAEL.O
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyrone Houston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

September 04, 2023

Southern Chrysler Jeep- Greenbrier always has excellent service and speedy repairs. I am always satisfied when the maintenance is completed. More

by rideskiteeroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

September 04, 2023

Great service, It's nice to have the pick up and reliability in my vehicle again. More

by john D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

September 03, 2023

Always do a great service but I wasn’t able to get through to the service department to schedule an appointment by phone this time. Very disappointing that I had to drive there to speak to someone an More

by ruthcrews
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Humphries
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

Sep 06, 2023 -

ruthcrews responded

It would be nice to return to the phone system that was in place previously so I can get my call through directly to the service department.

September 02, 2023

Great experience friendly environment fast and reliable service. Would recommend you all service to family and friends More

by cdbcdby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
Sep 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

September 01, 2023

Needed a recall part fixed. Everyone I worked with was professional, friendly and most importantly competent. They got me in and out in a timely manner and my vehicle is running More

by steven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Parts and service department
Sep 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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