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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,640 Reviews
Call Service Center (757) 424-4600

2,640 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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August 04, 2023

The service department completed service to my vehicle in a timely manor and provided great assistance with recommended maintenance. More

by kds071988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal
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Aug 04, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 02, 2023

Service department took care of the issue with my truck and I am very satisfied with the work. More

by MARSHRW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department only
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Aug 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We always appreciate your continued loyalty and support!

August 02, 2023

From my Service Advisor (Paul) who is the best, to the service department personnel, they always do a great job!!! More

by timothy.p.smith5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
PAUL in service
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Aug 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 02, 2023

The lounge has a half-broken TV, smells like a public restroom, and the chairs are very uncomfortable. When I purchased my vehicle it was possible to request a loner if the service was going to take a co More

by Sterling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember. The pictures are not even up to date for the drop down menu.
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Aug 02, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

"Sterling" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 01, 2023

I was unable to contact anyone via phone. In-person customer service wasn’t helpful. More

by webb_jamil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barbara
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Aug 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Jamil. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

August 01, 2023

Paul is fantastic and Jeff and David got my vehicle in and out before we finished our lunch! More

by bscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Jeff, David
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Aug 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 01, 2023

Excellent service and was kept up to date on the status of my vehicle. Need reverse shuttle service - More

by dszimba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara McMaster excellent customer service.
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Aug 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

August 01, 2023

Horrible! Would never recommend to anyone! Horrible experience! Returned my car without fixing it. Costed me over $620.00 More

by pachecoluz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian. From Service Department
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Aug 01, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Luz. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

July 31, 2023

Always a pleasure having all my service done with the Southern team as well as the great sales department More

by JO_BEANMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your continued loyalty and support!

July 26, 2023

Paul McManuels was professional, knowledgeable, helpful, considerate, patient and fully focused on proving the best customer service possible. He totally accomplished his goal and I’m a completely satisfie More

by GPMCWILLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Report | Print
Jul 26, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again! We appreciate your continued loyalty and support.

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