Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,640 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,640 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Sort by
Verified Customer
July 24, 2023
Nice waiting lounge, would recommend more bathrooms. More seating or even a table would be good. More seating or even a table would be good. More
by chuckblount15
Employees Worked With
Service Tech, cant remember his name, pulled out my vehicle and completed it when he saw me walking around the shop. If he had not done that, who knows how much longer it would have taken.
July 24, 2023
With an appointment I still had to wait a long time and when the car was finished there was a paper floor mat and plastic bottle inside the car. when the car was finished there was a paper floor mat and plastic bottle inside the car. More
by SLHall
Employees Worked With
DID NOT SEE ANY OF THEM
July 24, 2023
I did not buy a car but did have my car serviced. The experience was horrible! Never again will go there! The service is really bad! The experience was horrible! Never again will go there! The service is really bad! More
by pachecoluz
Employees Worked With
Brian Thompson at the service department
July 24, 2023
The service department is great always, thanks to my service Rep Donna. However, the collision center is one that has a lot to be desired. They had my truck for over a month. Work for damage covered by service Rep Donna. However, the collision center is one that has a lot to be desired. They had my truck for over a month. Work for damage covered by insurance was to be done and work I personally wanted done and would pay for out of my own pocket to be done. Work done under the insurance was done within the month plus they had it, but nothing was done at all for the personal work. Which all of it together should have been only a week at the very most. When I let Craig Robinson know, who was handling all of it from day one, he told me "well you didn't pay for it". I specifically asked if a front end alignment would be done since it was front end damage from a small accident. I was told it would be since I specifically asked for it, which I know if you have an accident, especially front end then an alignment should be checked. No alignment was done or even checked. I had phone and text messages with Mike Owen since the beginning because of lack of communications from the collision center and never getting updates on my truck. Mike still hasn't responded to message since the day I picked up my truck and was very unsatisfied. Mike is an owner/partner and was kind enough to cover the rental due to their lack of skilled professionalism at the collision center, but to not respond to a customer that has had constant issues from the beginning that states they are worried about their safety because of the work done and not done, that is completely unacceptable and unprofessional. More
by jrivers22003
Employees Worked With
Craig Robinson Mike Owens
