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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,636 Reviews

2,636 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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July 01, 2023

They have become more expensive than in the past. I will continue to monitor costs. Barbara is very conscious of the fees charged. More

by DAMNECKBOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
Jul 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

July 01, 2023

Fast and friendly service and had no problems getting me in quickly. Service advisor was amazing. More

by mjbrighth2o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emmalie Knoll
Jul 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 29, 2023

People are fine. Work quality was fine. Service scheduling website is bait-and-switch-y. When scheduling free oil change, you can also schedule free tire rotation. Wh More

by MIKEWOMMACK86
Recommend Dealer
Yes
Employees Worked With
Dont Remember
Jun 29, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention, Mike. We are always looking for ways to better our service, and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

June 29, 2023

Service department and Barbara are always nice and professional! Just wish parts were avaliable faster. Had to wait nearly 6 months for recall to be complete but not services fault. More

by jorgendaneg
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barbra
Jun 29, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

June 29, 2023

Much improved lately. Oil change & tire rotation went smooth as well as appt for transmission xx that I have been waiting for for a good while. More

by MAPPF0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Paul McManus service dept
Jun 29, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

June 28, 2023

I will never come back! Terrible customer service & tries to rip u off on bill More

by kesaulu
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jeff Owens
Jun 28, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

June 27, 2023

I just want to say awesome people. Sales has Dee Horton and parts and service has Jordan. Best and nicest pros in the business. Manager Kyle McKenzie is the best making sure customers More

by BRIANMCKENZIE757
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dee Horton and Jordan , Kyle McKenzie
Jun 27, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

June 27, 2023

It was a very nice experience and our salesman was great. We would refer the dealership to other people More

by amysuehayden20
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cheryl Cornell, Jeff Owens, Allison Humphries
Jun 27, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again so soon, Frank!

June 26, 2023

Barbara is a RIDICULOUSLY AWESOME BEAUTIFUL Service advisor. Please give her a promotion and pay raise. Also have her train others. More

by airborne
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barbara in service and the Engine tech
Jun 26, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

June 26, 2023

The service was polite, courteous and prompt. It was a great experience in the end. More

by rgarcia702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Crystal Carrick
Jun 26, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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