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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,584 Reviews

2,584 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 07, 2023

I had a situation with the service provided. However, Keith Walsh, the service manager was awesome in correcting the issue and going above and beyond to ensure I was a happy customer. I apprecia More

by Avontia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Walsh
Apr 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 07, 2023

Every time I bring my Jeep in it is a great experience. Barbara is excellent and keeps me informed of every detail. Professional, efficient, friendly service from everyone I have contact with. More

by cnicholson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barbara
Apr 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

April 07, 2023

Best customer service I’ve ever had and the service is so quick and prompt More

by trissy1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Bell
Apr 07, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again, Tristina!

April 06, 2023

My original deal for a new 2023 Dodge Challenger Last Call Edition did not go so well and fell through. However Dennis Jordan (DJ) and Ricky (Happy Feet) Griffin found me a mint condition used 2022 Dodg More

by bluefunk520jw
Recommend Dealer
Yes
Employees Worked With
Ricky Griffin, Dennis Jordan
Apr 06, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 06, 2023

While I did have to call several times to get my appointment set up, after receiving the return call and setting the date, everything went very smoothly. More

by reneepcaffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 06, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback and are eager to better your return experience.

April 06, 2023

Barbara in the Service Dept. was attentive, knowledgable, and helpful with the process of getting my RAM's State inspection completed. More

by carl_zepplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara
April 05, 2023

Professional, quick, and friendly, great service, thank you, for taking such good care of my Jeep. More

by CELESTEDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Paul
Apr 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 05, 2023

Service department terrible. Trying to make people pay for parts not required at enormous price. More

by alanthomson2563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Apr 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Alan. We always aim to deliver a great experience, and appreciate the feedback when we don't meet a customer's expectations. We have forwarded your comments to the General Manager of the dealership.

April 05, 2023

The service coordinator was great. She when above and beyond getting the parts on order for the 2 recalls so they are on hand when I bring the truck in for a oil change. More

by MARSHRW
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don't remember.
Apr 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 05, 2023

Effective Efficient Courteous informative The best efforts to complete the service in a timely manner! KUDOS More

by niawsk55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Depends
Apr 05, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

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