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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,586 Reviews

2,586 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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March 23, 2023

Not only was there not a rental available as we requested but the wait was 5 hours. The mechanic didn’t give any details on what was wrong with the tires and just said they were cracked and not that there wa More

by JACKIEFENNEMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeep
Mar 23, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 22, 2023

I came in for a oil change and they lost my engine cover and I still don’t have one after they said they remember it More

by TRMACLIN
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Emily
Mar 22, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 22, 2023

Great place to buy and service your car Jeep truck and the people are great. More

by rivas0523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All employees
Mar 23, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back again!

March 21, 2023

I had an appointment for 11AM to get an inspection and also for 70K Maintenance services, it took over 3 hours and only the inspection was completed and i was told that I would need to reschedule my Maint More

by DWILSON29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't recall the personnel
Mar 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

March 21, 2023

Service was great from beginning to end. They were professional and informative about the work being done. More

by j.graham13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 21, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 21, 2023

Great service. No issues with vehicle. Able to answer questions. Gave thorough feedback on invoice. More

by MELYNN53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 21, 2023

Fast, polite and convenient. They were able to get all me vehicle needs in. Also make me aware of a safety recall. I will be making an appointment for that thank you More

by domenic.iannia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast sevice
Mar 22, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

March 19, 2023

Excellent work every time from start to finish! !!! Paul, expedites service very well, thank you. More

by ROBERTRODRIGUEZ4626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul from service dept
Mar 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

March 18, 2023

Your customer service personnel do a good job at presemting the facts and what it will take to fix the problem. More

by BPWHELAN
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brenda Mc customer service
Mar 20, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

March 17, 2023

Gave me an 11k parts only bill stating it needs an engine. It need a complete fluid flush. Nice job on attempting a rip off More

by alyxbensinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan
Mar 17, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We value and appreciate your business, Alyx. And when you feel that it fails to meet your expectations, it's important for us to know. We have forwarded your feedback to the General Manager of the dealership.

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