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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,691 Reviews
Call Service Center (757) 424-4600

2,691 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 13, 2023

It's clear there's management issues here! Doubt I'll be returning anytime soon More

by dburpeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service person
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 13, 2023

Service has been timely and appropriate. I especially appreciate identifying an annoying sound and tightening a metal guard under car for no charge. Thank you! More

by BHORSTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again!

April 13, 2023

I would never use the service department. They lack technicians to perform the work. I found their wait time quotes were completely bogus. More

by bharmon57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not remember
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We can appreciate the ambiguity that DealerRater offers users but that does not allow us to properly assist an actual customer with a real need. If you happen to be a customer that would like us to help you with an issue you are experiencing, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 13, 2023

Service department did an excellent job with the wash and wax. I was very impressed. More

by MACSVINCENTJONES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 13, 2023

Great service. Drop off the Vehical in the evening and it was ready in the morning. More

by lsmrsalas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrey Gvozdevskiy
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 13, 2023

So far the Service Department visits have been better than any other dealerships I have experienced. Excellent Communication from Barbara as always. The technicians have always completed maintenance and More

by VBking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barbara in Service
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Great to see you back with us again!

April 12, 2023

Surprisingly wonderful experience. The whole staff is great - nice, honest, personable & will do their best to make you happy. Highly recommended! More

by BLUESBETH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie
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Apr 13, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 12, 2023

MR. WALSH IS GREAT TO WORK WITH AND DOES A GREAT JOB STAYING IN CONTACT AND INFORMING HIS CUSTOMERS WHATS GOING WITH THER VEHICLE.I WE GIVE HIM ALL MY BUSINESS. THANK YOU KEITH More

by frank@chesapeakervsolutions.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
KEITH WALSH
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Apr 12, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

Apr 12, 2023 -

frank@chesapeakervsolutions.com responded

THANK YOU FOR HAVING A GREAT GUY THAT WORK WITH YOUR TEAM MR. WALSH ROCKS!!!!

April 12, 2023

Great employees, much more speedy than Norfolk in my opinion. Always will continue coming back More

by 14KJACKSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Apr 12, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 11, 2023

Service advisor was not aware of maintenance contract on vehicle. Vehicle and contract were purchased at dealership. Service advisor was rude when questioned. GM did refund money after issue was brought up. More

by Francolanj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Cuellar
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2023 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerjeepgreenbrier.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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