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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,586 Reviews

2,586 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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August 22, 2022

Great service . Appreciate the service. I would recommend everyone to them. Way to go greenbrier dodge More

by TRAVELLEJENKZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
James
Aug 22, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 20, 2022

The quality of service is poor along with a slow non communicative response time. Very disappointed, had my jeep for a month for a repair that shouldn’t have taken more than 3 days. After two weeks I ha More

by CMSAUNDERS83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Complete failure by management
Aug 22, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 20, 2022

The service associate that assisted me, Monica, gave me incorrect information, didn’t explain that there would be multiple diagnostic fees, and was not in the least bit helpful with warranty coverage on th More

by odysue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Monica in the service department
Aug 22, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 20, 2022

Quick efficient service appointment. Waited for job to be finished. Was completed in exactly the time indicated. More

by mark.chrisw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara McMaster
Aug 22, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 19, 2022

The service department did a great job. I was able to get in and out quickly. More

by MATTVIOLA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Everyone
August 19, 2022

Good fast oil change. Good service writer. Greeted well. Told me time frame and thanked me More

by FREDJWALD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Oil change guy
Aug 19, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 19, 2022

Not happy with the service and non communication to customer. Oil change wait is ridiculous More

by janisnew5
Recommend Dealer
No
Employees Worked With
Service
Aug 22, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 18, 2022

They was good service and they were pretty quick with the job hope they do as good as next time have a good day More

by JSULLIVAN251
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens
Aug 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

August 18, 2022

I had an appointment for 9:30 AM on Aug 9th. After waiting six hours for a state inspection, I was told my rear brakes failed. It would cost $780 to replace pads and rotors. They would need to o More

by khsmith20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul McManuels
Aug 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 18, 2022

When I first walked in I saw servicemembers said give me a minute pass by me three other times and never help me More

by EORTIZJR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service
Aug 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

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