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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,664 Reviews

2,664 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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October 26, 2022

My car was swerving to the right on the interstate when the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All More

by Pungo1
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Cuellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or responding directly to this review with the requested information. We hope to hear back from you soon.

Oct 26, 2022 -

Pungo1 responded

I have left messages for Kim Evans the Service Manager, Brett Lloyd the General Manager, and Taylor Roberts a Client Care Manager with no luck. Taylor did try to call me yesterday when I was unavailable but multiple attempts to call back and an email response all failed. When my car was in for servicing a few weeks ago I tried to call the Service rep on Friday afternoon to see if my car was ready for pick up as promised but no one responded to my messages. I talked to another Service rep on Saturday and he said that he would call me back in the afternoon to give a status. He didn't call and I left him messages with no response. It wasn't until the next week that I heard back from my rep. The kicker is that the problem that I brought my car in for was not fixed. The communication failures seem to go from the top down in this dealership. I paid $200 for a complete checkup but driving home the dashboard system is telling me that I have an issue with my tires and my suspension, so the mechanics seem to be sloppy too.

October 26, 2022

I had no problem scheduling an appointment, great communication and updates from Daniel when he had to contact my warranty company. Part was about to be replaced the same day. More

by JKANGEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Oct 27, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

October 25, 2022

FAST SERVICE ALWAYS KEEPING ME INFORMED INSURING I COULD GET TO MY APPOINTMENT IN VA BEACH More

by Rdf10090
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
HANDLES OIL CHANGES
Oct 25, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2022

Great customer service and fast service for oil change. It was raining and employees made sure to pull in my car so I wouldn’t get wet. They were very nice. More

by LAROBINFLOWERS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrey Gvozdevskiy
Oct 25, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

October 25, 2022

Trying to make a service appointment was an issue. Left several messages with no calls back. Had to go to dealership to make the appointment. More

by JCDH22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith, Service Manager
Oct 25, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

October 24, 2022

They were awesome! Fast, courteous, and highly professional. I wouldn't let anyone else service my Jeep. More

by lesliefgriffin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Russell
Oct 24, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 24, 2022

I've had all service (Company Fleet and Personal vehicles) completed at the dealership for 15 years. Unfortunately, this was one of the not-so-great visits. * The cost of the repairs was almost More

by DTRAY1
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Service Team
Oct 24, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

To help our leaders reach you to better your experience, please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or responding directly to this review with the requested information. We hope to hear back from you soon.

October 21, 2022

The service was completed in a timely manner. They even told me other services that my car needed. More

by GRAYEYET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn was my salesperson
Oct 21, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

October 21, 2022

They got me in and out in a timely manner. My service Rep was very friendly and professional. More

by Ccaron80
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ariel
Oct 21, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

October 20, 2022

You tried to charge me $3,000 for a catalytic converter and I took my car to neighborhood car repair center who did my converter one month before for $800 mad the symbol go away for free. More

by JWMCCRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul in Service
Oct 20, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@southernchryslerjeepgreenbrier.com or responding directly to this review with the requested information. We hope to hear back from you soon.

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