Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

My car was swerving to the right on the interstate when the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All the breaks were applied. The service department did an analysis for $200, replaced an upper control arm for $600 and charged for an alignment. All well and fine but when I went out of town on a trip this weekend the problem had not been resolved. It is very dangerous in dense traffic at interstate speeds. The lack of communication during the initial service call and after has been very unprofessional. I will never purchase a car from Southern Greenbrier again. More

I had no problem scheduling an appointment, great communication and updates from Daniel when he had to contact my warranty company. Part was about to be replaced the same day. communication and updates from Daniel when he had to contact my warranty company. Part was about to be replaced the same day. More

FAST SERVICE ALWAYS KEEPING ME INFORMED INSURING I COULD GET TO MY APPOINTMENT IN VA BEACH GET TO MY APPOINTMENT IN VA BEACH More

Great customer service and fast service for oil change. It was raining and employees made sure to pull in my car so I wouldn’t get wet. They were very nice. It was raining and employees made sure to pull in my car so I wouldn’t get wet. They were very nice. More

Trying to make a service appointment was an issue. Left several messages with no calls back. Had to go to dealership to make the appointment. Left several messages with no calls back. Had to go to dealership to make the appointment. More

They were awesome! Fast, courteous, and highly professional. I wouldn't let anyone else service my Jeep. Fast, courteous, and highly professional. I wouldn't let anyone else service my Jeep. More

I've had all service (Company Fleet and Personal vehicles) completed at the dealership for 15 years. Unfortunately, this was one of the not-so-great visits. * The cost of the repairs was almost vehicles) completed at the dealership for 15 years. Unfortunately, this was one of the not-so-great visits. * The cost of the repairs was almost double what online research suggested. * I dropped the vehicle prior week and requested pickup for use the following weekend. * I was advised the vehicle would be completed as requested and cleaned. * At 4PM the following Friday, too late to be completed for the requested weekend, I'd still received no call to advise on vehicle status. * I called the Service Department (2) times and was advised I'd receive a call back. * Finally, after no call, I called -- to find the Service Team had all gone home. * I finally received a call -- advising the parts had just come in and that my vehicle would not be ready until the following Monday. * I received a call on Saturday advising my repairs had been completed -- unfortunately, too late to pick up or use the vehicle for the weekend. * I will now need to make arrangements to pick up the vehicle one day this week (I drive from Newport News daily). After many years of great service, this visit was disappointing...... More

The service was completed in a timely manner. They even told me other services that my car needed. They even told me other services that my car needed. More

They got me in and out in a timely manner. My service Rep was very friendly and professional. My service Rep was very friendly and professional. More

You tried to charge me $3,000 for a catalytic converter and I took my car to neighborhood car repair center who did my converter one month before for $800 mad the symbol go away for free. and I took my car to neighborhood car repair center who did my converter one month before for $800 mad the symbol go away for free. More