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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,582 Reviews

2,582 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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August 16, 2022

Made an appt on line but appearantly those aren't honored. Had to set up an appointment in person. Absoluty ridiculous. More

by BOWERSLAWNCARE1
Customer Service
Recommend Dealer
No
Employees Worked With
Service dept
Aug 16, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We need your complete information to properly assist you. Please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

August 16, 2022

Every person has been helpful, courteous, kind, and informative about the work that has been needed for my vehicle. More

by jrpeek2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Aug 16, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 16, 2022

It took four day to return my vehicle. I dropped off on a Wednesday and did not receive my vehicle till the following Monday. I have bearing replaced on the front right, new rotors and pa More

by clifford.woodward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbra
Aug 16, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Clifford. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 15, 2022

Poor communicatins. They could not tell me how long it would take and never called when the truck was complete. This is the second su8rvey and I never heard from anyone More

by jim.bacon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Efrem Huger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : NA
Aug 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Jim. Our leaders have been notified of your feedback and will be contacting you directly to better your experience. Enjoy the day.

August 15, 2022

This is probably the best Chrysler dealership service department in Hampton Roads. I have been using them for over 12 years and they are very professional and efficient. More

by DOWNS_LAWRENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience as yours. Best wishes!

August 13, 2022

My visit was great! My service advisor Paul assumed that my vehicle needs were met. Paul is customer friendly and efficient. I like the way he maintains honestly a More

by MONICASMITH08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Aug 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 12, 2022

Great service, Mr. Russell rocks! Always friendly, keeps me informed, does not attempt to over sell you. Works like it’s his own vehicle. More

by chuckchenault
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Russell
Aug 12, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

August 12, 2022

I was able to schedule an appointment for a car inspection. Fortunately, everything went very well. More

by missytwin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Plante
Aug 13, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

August 11, 2022

Please thank Daniel … he was very professional and kept me informed regarding the recall work on my RAM 1509. Awesome!!! More

by hforet
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 11, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

August 11, 2022

Barbra is always awesome in service. She is polite helpful and professional. She is the reason we bring our car to you More

by STEVERACHEL88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbra
Aug 12, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

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