Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

I went in for a state inspection. My car had a tire fail the inspection but I could not see what the technician Paul was talking about and why it failed. I also had a mechanic look at My car had a tire fail the inspection but I could not see what the technician Paul was talking about and why it failed. I also had a mechanic look at my tire and they saw nothing wrong with it either. There was no core or wire showing as the technician at Southern Chrysler Jeep had seen. I got new tires put on my vehicle and they also saw nothing wrong with any of my tires. Once my car was done being inspected, I was called up to the technicians desk and he told me about my car failing and then had me go back to the waiting room to wait for my paperwork and keys. No one ever called me. After 35 minutes I went to the cashier and she said no one brought the paperwork yet. I waited for an hour and had to go back to the technician Paul and he was surprised I was still there. He went and found out that no one grabbed my keys that had been sitting there waiting for me. I was there for 3 hours total and my car was done after only 1.5 hours. I got my car reinspected here and when I had asked if they could tell me where they saw the core or wire showing on my tire, no one could tell me. I am very disappointed in this location and I will not be returning. I feel like I was given wrong information. Very very disappointed More

Did a great job, in and out! Great service and TLC for my Charger SRT. Customer care was outstanding! Really appreciate the technician servicing my car. Great service and TLC for my Charger SRT. Customer care was outstanding! Really appreciate the technician servicing my car. More

I had limited time to have my oil changed but your courteous and professioinal crew had me back on the road within 20 minutes. Well done, guys! courteous and professioinal crew had me back on the road within 20 minutes. Well done, guys! More

Trying to schedule an appointment or speak with someone regarding service is completely insane. From not answering the phone to unknowledgeable staff to unfriendly phone agents… Ever since southern took ov regarding service is completely insane. From not answering the phone to unknowledgeable staff to unfriendly phone agents… Ever since southern took over it’s been a disaster. The only reason I still bother to come to this location is for the service manager Keith and the technician Will… Those are the only two who seam to care and do the job well… Other than that I have no reason to ever return. More

same day oil change. ++++dropped off in the am and picked up later- convenience. Oil change lil pricey ++++dropped off in the am and picked up later- convenience. Oil change lil pricey More

Didn’t complete a thorough check of my vehicle so I have to reschedule another appointment to reschedule another appointment More

left car at 11. basic safety check and oil change. wasn't done until 5:50 pm -- and even then there is an air filter I paid for, not in stock, that I have to come b basic safety check and oil change. wasn't done until 5:50 pm -- and even then there is an air filter I paid for, not in stock, that I have to come back for. And I haven't heard about when or where that's going to happen. More

Had oil change done on my Dodge Ram, and recall taken care of. Didn't get a next oil change sticker in the window, didn't reset oil change monitor in dash, low washer fluid came on one day later, and scr care of. Didn't get a next oil change sticker in the window, didn't reset oil change monitor in dash, low washer fluid came on one day later, and scratched the crap out of my rear bumper. Have been playing phone tag over a week trying to get it resolved. Wife and I have both called numerous times, and left numerous messages. Wife talked to Barbara once, she said we would get a call back, and nothing. I want my bumper fixed. Brand new truck with 5k miles. Dwayne Decker More

I was not happy when I left and I had to get mad and raise my voice to get them to understand me and still didn’t get what I wanted and they used a whole bunch of fuel and didn’t replenish my tank raise my voice to get them to understand me and still didn’t get what I wanted and they used a whole bunch of fuel and didn’t replenish my tank More

Work was done quickly and in good time. Paul called and let me know the estimate so there were no surprises when I picked up my Town and Country. Paul called and let me know the estimate so there were no surprises when I picked up my Town and Country. More