Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Much better now that they do appointments. Before it was like shooting craps to see if you could get your car done. Before it was like shooting craps to see if you could get your car done. More

Very good experience, our service rep Monica is very professional, pleasant, and informative. We got our van back when promised and problem was fixed. professional, pleasant, and informative. We got our van back when promised and problem was fixed. More

I have had my vehicle in there 4 times for service. overall they have always done a good job, However it seems they are moving too fast and quality is starting to go down hill. When I had my tires rota overall they have always done a good job, However it seems they are moving too fast and quality is starting to go down hill. When I had my tires rotated last visit this month, The rims looked like crap and I had then clean the brake dust off. This should have been done before I picked up the vehicle. The best advice I can give is slow down and double check the work being preformed. Moving to fast and things get missed. You guys do a good job, but it can get better. I would still recommend and will continue to use their service dept for now. More

I went in for a state inspection. My car had a tire fail the inspection but I could not see what the technician Paul was talking about and why it failed. I also had a mechanic look at My car had a tire fail the inspection but I could not see what the technician Paul was talking about and why it failed. I also had a mechanic look at my tire and they saw nothing wrong with it either. There was no core or wire showing as the technician at Southern Chrysler Jeep had seen. I got new tires put on my vehicle and they also saw nothing wrong with any of my tires. Once my car was done being inspected, I was called up to the technicians desk and he told me about my car failing and then had me go back to the waiting room to wait for my paperwork and keys. No one ever called me. After 35 minutes I went to the cashier and she said no one brought the paperwork yet. I waited for an hour and had to go back to the technician Paul and he was surprised I was still there. He went and found out that no one grabbed my keys that had been sitting there waiting for me. I was there for 3 hours total and my car was done after only 1.5 hours. I got my car reinspected here and when I had asked if they could tell me where they saw the core or wire showing on my tire, no one could tell me. I am very disappointed in this location and I will not be returning. I feel like I was given wrong information. Very very disappointed More

I had limited time to have my oil changed but your courteous and professioinal crew had me back on the road within 20 minutes. Well done, guys! courteous and professioinal crew had me back on the road within 20 minutes. Well done, guys! More

Did a great job, in and out! Great service and TLC for my Charger SRT. Customer care was outstanding! Really appreciate the technician servicing my car. Great service and TLC for my Charger SRT. Customer care was outstanding! Really appreciate the technician servicing my car. More

Trying to schedule an appointment or speak with someone regarding service is completely insane. From not answering the phone to unknowledgeable staff to unfriendly phone agents… Ever since southern took ov regarding service is completely insane. From not answering the phone to unknowledgeable staff to unfriendly phone agents… Ever since southern took over it’s been a disaster. The only reason I still bother to come to this location is for the service manager Keith and the technician Will… Those are the only two who seam to care and do the job well… Other than that I have no reason to ever return. More

left car at 11. basic safety check and oil change. wasn't done until 5:50 pm -- and even then there is an air filter I paid for, not in stock, that I have to come b basic safety check and oil change. wasn't done until 5:50 pm -- and even then there is an air filter I paid for, not in stock, that I have to come back for. And I haven't heard about when or where that's going to happen. More

same day oil change. ++++dropped off in the am and picked up later- convenience. Oil change lil pricey ++++dropped off in the am and picked up later- convenience. Oil change lil pricey More

Didn’t complete a thorough check of my vehicle so I have to reschedule another appointment to reschedule another appointment More