Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Refreshing change of pace based on my experiences with other jeep dealerships in the area. Their service department made me reconsider a costly repair that I requested based on recommendations from anothe other jeep dealerships in the area. Their service department made me reconsider a costly repair that I requested based on recommendations from another dealership. More

All work was done in a timely manner and I was kept up to date throughout the service process. date throughout the service process. More

I appreciate this service department! They get you in and out in a short period of time and always seem to be busy! They let me know the progress and the work was done right! Thanks guys, They get you in and out in a short period of time and always seem to be busy! They let me know the progress and the work was done right! Thanks guys, appreciate the good job! More

I called to ask if I needed an appointment for state inspection, I was told no, that I could use the express lane. However when I got there for and oil change and inspection, I was told I did need an inspection, I was told no, that I could use the express lane. However when I got there for and oil change and inspection, I was told I did need an appointment for the inspection. So I went ahead with the oil change and made an appoint for the following week for the inspection. It's such a challenge to take time off work to get there, and wait for service, and now I have to do it all over again because I was given incorrect information; very frustrating to say the least. More

There is a major lack of communication in the service department. Advisors will either not answer or return calls when messages are left. A part for my vehicle sat at the dealership for almost two week department. Advisors will either not answer or return calls when messages are left. A part for my vehicle sat at the dealership for almost two weeks. The service advisor did not call to let me know even though I was told she would. I had to make numerous calls to find out for myself and schedule an appointment. More

Great service and very fast and efficient. I was in and out the door the same day. I was in and out the door the same day. More

I bought my new Jeep from another location however I will always bring my Jeep back to Southern. Great customer service! always bring my Jeep back to Southern. Great customer service! More

Had an emergency out of town, gave them a call and was scheduled asap! Always great service. scheduled asap! Always great service. More

1 time they keep my truck in shop and didn’t return my calls until the end of the day. 1 day job ended I up in 3 days later..not happy calls until the end of the day. 1 day job ended I up in 3 days later..not happy More

had work done on my dodge ram radio antennae had to be replaced the inside roof liner had to be taken off. interrior dome light was broke when the liner was put back on and was just stuck up there so i co replaced the inside roof liner had to be taken off. interrior dome light was broke when the liner was put back on and was just stuck up there so i couldn't tell it was broke light fell down while i was driving down the road brought it back in was told light would have to be ordered . said they would call me when it was in at dealership i called to see if it had come in 2 weeks later was told it was never ordered . was told it would be ordered it since has arrived and will be put on 4/13 More