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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,705 Reviews

2,705 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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April 20, 2022

The Service department did not get to my vehicle until I called to check on it which was almost closing time! More

by JJACKSON04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Winfred Tony
Apr 20, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your feedback. To help our service leaders reach you, please provide us with your full name, contact information, and the nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review with the requested information. We hope to hear back from you soon.

April 20, 2022

I bought a used car from them and they treat me like I had bought a new one. Always free oil changes. I only pay for tire rotation! More

by michaelbabcock43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
Apr 20, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 20, 2022

I came over and they didn't have an open for Friday but they set one for early Monday morning and I was in and out for inspection. Customer service very good. More

by Maggielean779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lovell Delves - Service Advisor
Apr 20, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 18, 2022

Great service. front desk officials are respectful and customer oriented. Technicians know their job. Excellent job and service brief. I like their protocols. easy More

by Ernest
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens, Allison Humphries
Apr 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 18, 2022

Always takes of my issues without question. Fast and easy service. Can’t beat em More

by biggunz409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Apr 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 18, 2022

Always good work and polite and helpful service. Highly recommended and we have purchased 3 vehicles through them More

by jmkeeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Anthony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens
Apr 18, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 16, 2022

Refreshing change of pace based on my experiences with other jeep dealerships in the area. Their service department made me reconsider a costly repair that I requested based on recommendations from anothe More

by PATRICK.WALKER5326
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cheryl Cornell
Apr 16, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

April 15, 2022

All work was done in a timely manner and I was kept up to date throughout the service process. More

by BRITTANYZOO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDaniels
Apr 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

April 15, 2022

I appreciate this service department! They get you in and out in a short period of time and always seem to be busy! They let me know the progress and the work was done right! Thanks guys, More

by raykantowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Walsh
Apr 15, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 14, 2022

There is a major lack of communication in the service department. Advisors will either not answer or return calls when messages are left. A part for my vehicle sat at the dealership for almost two week More

by jennifer.hilliard79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Barbara
Apr 14, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you, Jennifer. Your information has been shared with our service leaders and they will be contacting you to ensure your satisfaction with us. All the best.

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