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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,670 Reviews

2,670 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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February 09, 2022

I have always had good service from this dealer. Paul is very helpful,dropped off van for service the next day, got a call a few hours later that it was done. More

by carolm8606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Feb 09, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you! We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

February 08, 2022

Everyone is very helpful. Lavelle took good car of us. Thank you for your excellent service. More

by Marcelles68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lavelle in the service department
Feb 09, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 07, 2022

I went to use the express lane for an oil change. I received the oil change but my tires were rotated without my consent and was charged for it. After talking with the service desk the charge was remov More

by WHITECJ15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name wasn’t available
Feb 07, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for bringing this to our attention. We will be happy to assist you in connecting with our service team. Unfortunately, we were not able to locate your information in our system by entering just your DealerRater user name (WHITECJ15). To help our service leaders reach you, please provide us with your full name, contact information, and nature of any concerns by emailing social@drivingsouthern.com or responding directly to this review. Hope to hear back from you soon.

February 06, 2022

Always friendly and extremely helpful. They go above and beyond in customer service. Five stars! More

by DTRAIN656
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Daniel, Kendall, cash office woman and front service desk
Feb 07, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our associates. Have a fantastic day!

February 05, 2022

I went to get a new battery for my Jeep Compass they was done in no time. The service was great and the lobby was very clean. More

by SARAHMTC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara McMaster
Feb 05, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 04, 2022

It was ok, the lube tech did not know that it had snowed not far from the dealership though More

by Noneya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 4-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 04, 2022

I went in for an oil change a d was happy to see the clean service area and waiting room. Everyone was super nice and very knowledgeable. More

by jeffblauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 04, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

February 04, 2022

Had a recall for my wife’s Grand Cherokee.Paul squeezed me in so I wouldn’t need a ride and it was done in 2 hrs. More

by RDW832
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
Feb 04, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

February 04, 2022

Went in to get my fuel tank replaced, which took 3 hours and the customer experience was great. More

by Raymond
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

February 03, 2022

Very satisfied with the service I receive at your dealership. Will certainly return when I need a new vehicle. More

by FRANCESWALLER
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service dept
Feb 03, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

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