Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Clean, nice people, job well done, very convenient driving from home. Nice service, good car. driving from home. Nice service, good car. More

The service department had my truck for two weeks to complete a recall, state inspection and evaluate a problem with the 4WD engaging unexpectedly while driving in the rain. Called after the first week complete a recall, state inspection and evaluate a problem with the 4WD engaging unexpectedly while driving in the rain. Called after the first week and was told it was ready for me to pick up. The cashier gave me my key but she wasn’t sure the paperwork was correct. The service guy said I was ready to go. I looked at my truck and noticed the old inspection sticker was still on the truck which made me doubt the inspection and the recall had been done. Went back in the service department and told them what I found and questioned whether the recall and state inspection had been done. Apparently the work had not been complete so I left it for another week. A service advisor did call a few days after I dropped it off to explain they could not recreate the problem with the 4WD so there was nothing they could do. The fact it could not be recreated does not negate the fact that it happened and could cause expensive damage to the truck if not fixed. I would expect at least looking under the truck for any electrical connections that when wet might cause the 4WD to engage or looking into any service bulletins, etc. I feel the evaluation was incomplete and lacking the attention it needed. More

Service was fast, but oil changer put oil container on my fender and left an oil ring. Not cool for being a brand new Jeep with less than 7000 miles. fender and left an oil ring. Not cool for being a brand new Jeep with less than 7000 miles. More

I have been having issues with my Wrangler and having to keep taking it back with the issues unresolved . My vehicle has been in the shop back and forward since October. Changing hoses and adding cooling . keep taking it back with the issues unresolved . My vehicle has been in the shop back and forward since October. Changing hoses and adding cooling . I feel like there is a bigger issue . And I want to address with a Service Manager or higher at this point. Denise Brooks More

Very easy to make an appointment. Service is excellent and the desk keeps you notified about the status of repair. Love Southern Jeep! Service is excellent and the desk keeps you notified about the status of repair. Love Southern Jeep! More

Awesome experience haven’t been there in a few years but they never disappoint will definitely use as my primary service location in the future. they never disappoint will definitely use as my primary service location in the future. More

Very unorganized, inconvenience to the customer and unprofessional. I will be taking my car to another dealership. unprofessional. I will be taking my car to another dealership. More

I purchased my 2014 Jeep Grand Cherokee, in July "2013". The purchase included a free lifetime oil change and free state inspection. I have had numerous safety/manufacture recalls and updates to my jeep. The purchase included a free lifetime oil change and free state inspection. I have had numerous safety/manufacture recalls and updates to my jeep. In my past experiences with Southern; the service department was always professional, with no problem scheduling appointments, and work consistently accomplished in a timely manner. More

I don’t understand what the point of an appointment is , if my truck is still in the parking lot an hour after my scheduled time , if you want my business in the future you will need to show more concern f if my truck is still in the parking lot an hour after my scheduled time , if you want my business in the future you will need to show more concern for my time. I called 4 times before my appointment to find out how long it would take and never received a call back from any of the voice mail I left. More

I can't even get their service department to either answer the phone or return my phone call(s). LOUSY service. answer the phone or return my phone call(s). LOUSY service. More