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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,713 Reviews

2,713 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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December 17, 2021

I take a lot of my fleet vehicles here, they take very good care of them. More

by vanzoffthewall6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Russell
Dec 17, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 16, 2021

I had my Durango diagnosed afterwards was told any problems call back I did 3 days later talked to Thomas and have not heard another word from them so after 357 dollars I figured out the issue and I'm More

by obrienr277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for providing us with your feedback. We do sincerely apologize for any issues you have encountered but we are here to help you through it. Our team has already reached out to you and provided their contact information so feel free to contact them at your convenience and they will ensure that you are completely satisfied. Thank you!

Dec 17, 2021 -

obrienr277 responded

I was given a number to call and couldn't get anyone on the phone left a voicemail my number is 7573869168 return my call if interested

December 16, 2021

Great services. Staff is very professional. I am extremely happy with that vehicle. Would recommend to family and friends. More

by nate.alexander28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frankie Sneed
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

December 16, 2021

Met with Adam and he gave me the best customer service with my tires and installation. Also Monica at the front desk was very nice and professional. More

by shonna1967
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyrone Houston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle McKenzie
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 16, 2021

You will always receive the best service by the most courteous and knowledgeable staff that will listen to your needs and meet them. More

by Cpainter1313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barbara
Dec 17, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

December 16, 2021

Expert customer service and lead mechanic Jammie! Express lane representative responded to a breaking problem and said as it was a safety of driving issue got me right in to schedule a same day appt More

by David C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jammie, mechanic!
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

December 15, 2021

Always great service when I take my Jeep here. Everyone is very friendly and they always do a great job in fixing my Jeep. Also, it’s nice to have free oil changes and state inspections as well. More

by CWHOKIE23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

How wonderful! We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

December 15, 2021

Great service. Friendly employees. Speedy checkout. Great communication. Clean area. Welcoming space. Thank you very much More

by RICHARDANTILLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica at service
Dec 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

December 15, 2021

I have visited this facility on multiple occasions for oil changes, with the exception of this visit I am disappointed that I paid for evaluation only to be told what I already assume and then to be asked More

by Ghost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't know who was my assigned advisor but it's a Zero rating
Dec 15, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your feedback. We do apologize for any inconvenience that this situation has caused you. We will be happy to work with you on this situation until you are completely satisfied. Our General Manager has already reached out and asked for you to contact him directly. If you would like to include your contact information to us via social@drivingsouthern.com, we will be happy to pass it along to the team. Hope to hear from you soon!

December 14, 2021

Outstanding customer service, I called the service department, they told me they could handle the issue the same day. I dropped the vehicle and two hours later it was completed. More

by pafox9019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service manager.
Dec 14, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

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