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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,655 Reviews

2,655 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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November 17, 2021

Charged 160 for a diagnostic I think that's way over priced. Told my wife what was wrong and told her it was 800 to replace a 3 way coolant valve, again way over priced she declined the service as I wil More

by CHARLESBRIGGS2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Cuellar
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to provide us with feedback. We can certainly understand your desire to complete repairs on your own vehicle due to the cost but unfortunately, that does not allow you to benefit from our service and parts warranties if anything should happen. If you navigate through our website, you will see all of the amenities we offer you and your vehicle including the opportunity to make flexible monthly payments towards your vehicle's service if you are not able to pay the entire cost at completion. We would love to speak with you on this matter to discuss any discrepancies you feel we have with our service department. Please include your name, contact information, and nature of any concerns to social@drivingsouthern.com and we will be happy to discuss. Hope to hear back from you soon.

November 17, 2021

The best, most professional, friendly, knowledgeable and considerate service staff I’ve ever worked with. More

by GPMCWILLIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels - by far the most accomplished, friendly and knowledgeable Service Advisor I’ve ever worked with.
Nov 18, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 17, 2021

Very friendly and efficient staff. Have maintained my truck there since I bought it new there. More

by lift4life42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
Nov 18, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 16, 2021

The dealership was very courteous and polite and did exactly what I had all for dealing with my car More

by JCLARK2053
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
Nov 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 16, 2021

Quick in and out. Thomas the service agent was very communicative and thorough! He even notified me about a recall I was unaware of. More

by rotorhead_moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas
Nov 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 15, 2021

Just went in for an inspection and oil change so it went fast. No problems. More

by ANGELOLACALANDRA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrey Gvozdevskiy
Nov 15, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 15, 2021

Great experience from walking into the door to taking my vehicle home at the end of the day! The service and communication was great throughout the repair of my vehicle! More

by alyssap112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 15, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

November 15, 2021

Service was easy and quick. The lounge was clean and people were extremely nice. Saturday Service and the speed line makes it easy without taking off work. More

by pikefish65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Anthony
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 14, 2021

service manager lied to us and when we talked to the front end manager she told us she would investigate and contact us back, which was a lie as well. they screwed up service on our vehicle our both tri More

by KSMJMR1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Cuellar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens, Allison Humphries
Nov 15, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you very much for bringing this to our attention. We would very much like to speak with you as soon as is convenient for you so we can resolve this matter with you. If you kindly include your name, contact information, and nature of any concerns to social@drivingsouthern.com, we will be happy to have our executive team reach out and ensure that you are completely satisfied with us. Hope to hear from you soon.

November 14, 2021

Very good experience with my service, very polite and helpful with any questions 2 advisers came right over when I arrived THANK YOU FOR A GREAT EXPERIENCE!!!! More

by william.e.smithson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn’t remember names but very helpful
Nov 15, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

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