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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,729 Reviews

2,729 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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November 30, 2021

The people at southern at Greenbriar are amazing !!!! The service manager Keith goes above and beyond to keep the customers satisfied and the mechanics and service writers are grade A as well. I wouldn’t tak More

by vbgreekpilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
Dec 01, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 30, 2021

Heather in the express lane was awesome,was kind and very understanding and helped every way she could and did just that More

by LENMANACE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Heather in express
Dec 01, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 30, 2021

Staff was kind courteous and prompt service was completed in a timely manner no complaints concerning service More

by russell.ellis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Nov 30, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 30, 2021

Called three times before I was able to set up an appointment to bring my car in. The first two times I called, I left messages that were never returned. The service on my car was first rate. Everyt More

by Jon S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Nov 30, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 30, 2021

Only problem was customer write up. Calling customer name only one time and hard to understand. Waited extra twenty minutes because did not understand my name when called. Finally went to service write up, a More

by MWANDERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young man in customer write up. New, can’t remember his name.
Nov 30, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 4-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 29, 2021

As always ! Thank you Scott H. For always helping out and getting me in and out ! More

by Adame628
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Houchins
Nov 30, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

November 29, 2021

Moinca was the best service advisor I have ever dealt with. Wonderful person to work with! More

by PVANRHCB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica - Service
Nov 30, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 28, 2021

Service rep provided no communication on the status of my truck. I made 4 calls over a 4 hour period. More

by itc2000
Recommend Dealer
No
Employees Worked With
N/a
Nov 29, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for providing us with your feedback. We sincerely apologize that you were unable to receive an update on the status of your vehicle's service but we can certainly help. We have forwarded your information and feedback to our team for review. In order to ensure that they are able to contact you, please include your name, contact information, and nature of any concerns to social@drivingsouthern.com and we will be happy to speak with you. Hope to hear from you soon.

November 28, 2021

Friendly, convenient & helpful! Explained everything well! Great, great, great! Good location nice, nice, nice, nice! More

by FAYEJEWEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith & Daniel
Nov 29, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 26, 2021

I brought my 2013 Jeep Grand Cherokee in for an inspection & oil change. My appointments was for 10:15. I was out of there at 11! I had brought a tote with all kinds of things to do while I waited More

by FMCGRATH3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Nov 26, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

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