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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Chesapeake, VA

4.4
2,724 Reviews
Call Service Center (757) 424-4600

2,724 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

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November 11, 2021

Good experience other than lack of communication from one of the sales managers. Our salesman Trevor was excellent, and met our list of requirements for our new vehicle. More

by AUSSIEUNRUHLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor
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Nov 11, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! We will be here for any needs you should have in the future. Have a wonderful day!

November 11, 2021

Took my keep in for service , now heater does not work. $450 to correct something that had to have been caused by your technician. More

by jdrinker32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service team
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Nov 12, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for providing us with feedback. We will be happy to work with you on any discrepancies you have regarding your vehicle. If you were not able to speak with your service technician or manager on-site about this matter, we can coordinate a call to help explain your vehicle's service to you. Please include your name, contact information, and nature of any concerns to social@drivingsouthern.com, and we will reach out to you. Hope to hear from you soon.

Jan 26, 2022 -

jdrinker32 responded

Good morning. Well, the mess continues. One of the services I had completed during this visit was an oil change. My keep is currently in the shop due to an oil leak. It has been discovered that the housing where the oil filter goes into was damaged. Leaking oil everywhere. $1000 later it has been rectified. This was a terrible visit and I have fired Southern Jeep as my service provider. I won’t purchase another vehicle form you or bring any of my vehicles in for service. Fired!

Jan 26, 2022 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

In order for us to help you, we need your contact information. Please email us your name, contact information, and nature of any concerns to social@drivingsouthern.com and our team will call you to assist you. Hope to hear from you soon.

November 10, 2021

Excellent services. I always use this service center. I Recommend all my friends to use this service center. More

by NIKHIRAJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Owens
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Nov 10, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 10, 2021

Once you come in to the express lane. The great service starts then. And get the job done More

by damiennorris33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allison Humphries
Report | Print
Nov 10, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

Nov 10, 2021 -

damiennorris33 responded

Thank you. Hope you have great day

November 10, 2021

Service was very good service reps had me in and out in decent time no problem More

by 218528mj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 11, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

November 09, 2021

Didn’t check air in tires don’t top off fluids etc I could go on More

by ambrose820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department nice young people a couple fusing while I was there gentlemen that help me very nice
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Nov 09, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for taking the time to provide us with your feedback. We would like to speak with you regarding this matter further, whenever is convenient for you. Please include your name, contact information, and nature of any issues to social@drivingsouthern.com and we will have a team member discuss how we can help ensure you are fully satisfied. Hope to hear from you soon.

November 09, 2021

Southern Chrysler Jeep - Greenbrier once again provide me with OUTSTANDING service. Big thanks to all members on the Blue Team, including my helpful Service Coordinator, Daniel Russell. Highly recommended! More

by JULIE38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Cuellar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Houchins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Owens, Allison Humphries
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Nov 09, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

November 09, 2021

I always get great service at this dealership. Person behind the counter are always wonderful! More

by KMOORE1234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McManuels
Report | Print
Nov 09, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for your kind response! We always appreciate hearing positive feedback about your contact with our associates. We always ensure everyone in our organization has the same goal of providing the highest level of customer service possible. Have a great day!

November 09, 2021

Great customer service, clear communication, timely and effective maintenance. Will use them again if needed! More

by chrisweaton43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica
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Nov 09, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

November 08, 2021

While waiting for my truck to be serviced you had two employees yelling at each other in front of me. Finally the cashier came out and told them to stop. Completely inappropriate behavior. More

by PSKARENMICHAEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeff Owens
Report | Print
Nov 08, 2021 -

Southern Chrysler Dodge Jeep Ram Greenbrier responded

Thank you for providing us with feedback on your experience. We do apologize if you had to witness such an unprofessional scene while servicing your vehicle with us. We have forwarded your feedback to our executive team for review and immediate correction so this does not occur in the future. If you should have any lasting concerns, please include your name, contact information, and nature of any issues to social@drivingsouthern.com and we will be happy to speak with you. Thank you.

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