Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center

Paul and Jamie went above and beyond to get my car fixed even when the shop was very busy. I trust Paul to help me know the right thing to do for my car. even when the shop was very busy. I trust Paul to help me know the right thing to do for my car. More

Barbara from the service department was kind and extremely helpful. The phone service and ability to reach someone or get an active voicemail and a call back was not the greatest experience. I spent extremely helpful. The phone service and ability to reach someone or get an active voicemail and a call back was not the greatest experience. I spent over a week trying to get an appt using the voicemails of over 20 “ transferred calls from receptionist. I had a part on back order that sat for 3 weeks before I finally called and learned it was in. No one called me once it arrived. If it wasn’t for Barbara being so kind this would have been zero stars. More

Service was friendly, proficient, & professional, my time was what it needed to be. Cashier's were more friendly, and professional than before. It's to be treated better , than just an obligation. was what it needed to be. Cashier's were more friendly, and professional than before. It's to be treated better , than just an obligation. More

This visit was for my first oil change after purchasing my new vehicle on December 30, 2020. Was such a pleasure to pull in, be waited on immediately and services completed so quickly. I really think I'm g my new vehicle on December 30, 2020. Was such a pleasure to pull in, be waited on immediately and services completed so quickly. I really think I'm going to love the service center as much as I love my new Chrysler van. More

I was greeted when I arrived for my oil change. And I was pleased that my oil change was done within an hour. My car was clean and ready for me to pick up. pleased that my oil change was done within an hour. My car was clean and ready for me to pick up. More

Great Job!The Steering Wheel was straight after Great Job! The Steering Wheel was straight after alignment. The steering was tight. The air pressure was reset and the same It was a fast stop. Great Job! The Steering Wheel was straight after alignment. The steering was tight. The air pressure was reset and the same It was a fast stop. The price was good. The people were friendly. Great Job Guys! Thx. More

HUGE shout out to Brian in the service department. Only a few days before an out of state move, the latch motor on our convertible top died causing the top to not be able to open, or secure properly when clo few days before an out of state move, the latch motor on our convertible top died causing the top to not be able to open, or secure properly when closed., making the car undriveable. Due to the pandemic, the part is not currently available at any dealership in the country. Although Brian was leaving at noon for a few days off, he continually called us throughout the morning to keep us updated. At 11:45, Brian texted and provided us the part number we needed, assuring us that if we could find the part, they would install it for us. With the help of the internet, we were able to have the part shipped overnight and get the top operational. Brian went above and beyond to help us with this and made us happy that we had been Southern customers for 20 years. They have been our dealership of choice in Hampton Roads and we will miss dealing with them. More

wonderfull experience the people were very friendly and did a fine job. my only problem was i have to type 25 words to submit review did a fine job. my only problem was i have to type 25 words to submit review More

Daniel was great. He was very friendly and professional. I would recommend the service station to anyone I know due to the quality of the service that I have always received taking my vehicle there. I would recommend the service station to anyone I know due to the quality of the service that I have always received taking my vehicle there. More

I took my jeep in for an oil change rotate my tires and repair my leaking spare tire. I waited almost 4 hours was told my jeep was ready. The only thing they did was the oil change nothing else was done w repair my leaking spare tire. I waited almost 4 hours was told my jeep was ready. The only thing they did was the oil change nothing else was done within the 4 hour wait. I walked around the service garage to see the person suppose to be working on my jeep was just walking back and forth texting on his phone for 20 twenty minutes. I went to desk to ask what the xxxx is going on your guy is doing nothing but texting on his phone.20 minutes later they tell me my jeep is ready to find out they never rotated the tires and never even checked my leaking spare tire. the place is a disaster. Had to go back there again for warranty service repair for which they have no parts in stock. waited 3 weeks and decide to call around to see if any other dealers had the part in stock. the part was for the Air conditioning. the hottest time of the year and no A/C. so I find out the part was in a week and never got a call or notified the part was in. So I had to call ask why I had to research myself to find out my part has been in for over a week and why I was never notified. Of course no answer. More