Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,700 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Workmanship
Service Time
Service Communication
2,700 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Sort by
October 17, 2019
Courteous and friendly service advisor. I had to have my 2014 Jeep Cherokee towed in to the dealership. Franco was my service advisor and he was very helpful with the status of the repairs a I had to have my 2014 Jeep Cherokee towed in to the dealership. Franco was my service advisor and he was very helpful with the status of the repairs and arranged for a rental while repairs were being made under my extended warranty. More
by Logan
Employees Worked With
Franco Myers
June 20, 2019
Great service Paul took good care of me in the service area made sure I was satisfied and was extremely friendly. He personally filled my tires up with air when I n Paul took good care of me in the service area made sure I was satisfied and was extremely friendly. He personally filled my tires up with air when I noticed the pressure was low More
by TJKRESSEL
Verified CustomerEmployees Worked With
Paul, Chris Skrip
January 27, 2019
such a pleasant pace to go. not pushed sty all and very kno liked not being pushed. very knowledgeable about what you asked. very pleasant to work with. good selection of jeeps. work with vets with discount liked not being pushed. very knowledgeable about what you asked. very pleasant to work with. good selection of jeeps. work with vets with discounts. offers for extended warranty pricing is reasonable. More
by SAMEPLACE2
Employees Worked With
December 08, 2018
Upgrade I was getting the oil changed in my 2013 Sahara and decided to walk over to the showroom while waiting. Upon walking in, I immediately spotted a bea I was getting the oil changed in my 2013 Sahara and decided to walk over to the showroom while waiting. Upon walking in, I immediately spotted a beautiful, all white Sahara with the Sky One-Touch™ Power Top... I could't resist taking a closer look, curious what else has been upgraded from my 2013 model. Julian shared with me, all the things that were upgraded. These upgrades were amazing! I was even more curious now, about the numbers. At the end of the day, we had a deal.. I traded in my 2013 and drove away thrilled in a beautiful new Jeep Sahara! Happy Birthday to me! More
by SMCM
Employees Worked With
Julian Hillman
November 08, 2018
Brake check Wow! Instead of changing my brakes like I asked, the mechanic properly diagnosed the issue and provided me with the right diagnosis, thank you so much Wow! Instead of changing my brakes like I asked, the mechanic properly diagnosed the issue and provided me with the right diagnosis, thank you so much!!! Thank you for being professional and kind and willing to work with me with no appointment. Would be a good idea to share with the other service managers on duty on this past Saturday morning at the southern jeep dealer location near the Norfolk airport. Very rude and unwilling to communicate with the folks coming in with no appt. More
by RCVJPC
Employees Worked With
Service desk employees (all)
November 07, 2018
Service was great Came in on appt for state inspection. And oil change and had some door seal issue. Joe in the service department took excellent care of my Jeep and w Came in on appt for state inspection. And oil change and had some door seal issue. Joe in the service department took excellent care of my Jeep and well was informed on the work needed. Purchased my vehicle in 2014 and with people like him I will certainly keep comming back. And maybe get a 2019 next year. More
by JAZZ062
Employees Worked With
Joseph J Meyer
November 06, 2018
Oil change My oil needed changing and I wasn’t sure if I could even get fit in with it being close to inspection time. Greenbrier Jeep made it happen! Fast and c My oil needed changing and I wasn’t sure if I could even get fit in with it being close to inspection time. Greenbrier Jeep made it happen! Fast and convenient!! More
by Ms.Jones
Employees Worked With
November 06, 2018
GREAT SERVICE DEPARTMENT My power windows quit working and the only thing they would do was make a horrible loud buzzing noise. The technician was excellent, he found a broken My power windows quit working and the only thing they would do was make a horrible loud buzzing noise. The technician was excellent, he found a broken wire and ordered me the parts to fix the problem. I was pleased with how professional Lamont Berry, my service advisor was. He got me taken care of in no time. Fixed right the first time. Gotta love it!!! More
by FRANCOMEYERS
Employees Worked With
Lamont Berry
November 06, 2018
Auto repair It took five visits to the dealership to finally fix all of the problems with my fuel system. My service representative Emily was amazing. Her follo It took five visits to the dealership to finally fix all of the problems with my fuel system. My service representative Emily was amazing. Her follow through was excellent. More
by GAYLEKRISSEARL
Employees Worked With
Emily
November 05, 2018
Disappointing oil change The reasone I rate the service center 1 star is 2 fold. 1. I made an appointment for an 8 o’clock oil change. When I arrived at the dealership I was The reasone I rate the service center 1 star is 2 fold. 1. I made an appointment for an 8 o’clock oil change. When I arrived at the dealership I was informed that I did not have an appointment and that oil changes are first come first serve. The service department asked if I made an appointment online, when I replied yes, they told me that is an error on the website and it does not really book an appointment. Then I was told I should not have pulled into the service bay I should have parked my car in the line of cars that backed out into the lot. This is very frusterating that a corporation as large as Souther Auto Group has a website that the employees know operates incorrectly and it does not get fixed. 2. I choose not to wait in the waiting room I instead went to look at the new 2019 Jeep Grand Cherokee. As I walked out to the new car lot my car was being pulled out of the service bay and the guy driving it came whipping around the corner fast enough the tires squealed. I waved at him and walked twards the car and told him he needs to slow down. His responce was well the car was in gear. Then after almost 2 hours I was walking thru the parking lot and saw my car drive by the dealership on the side road by McDonalds. I thought that was strange then I saw it drive by again and the 3rd time it was pulled into the lot and parked. Yes I am sure it was my car. I drive a Plum Crazy Purple SRT8 with vinyl decals in the rear quarter windows. I do not think any of the things that happend that day reflect well on Southern Auto Group. I was very disappointed in the lack of professionalism and inability to keep a previously schedualed appointment. More
by A_Pollman
Employees Worked With
Not sure
