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Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
Chesapeake, VA
2,707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,707 Reviews of Southern Chrysler Dodge Jeep Ram Greenbrier - Service Center
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November 05, 2018
Had to come back fir to reset my change and an inspoil light Lucky it was only 15 min wait and the coffee was good and they guys were friendly they even moved my off road sticker for me Lucky it was only 15 min wait and the coffee was good and they guys were friendly they even moved my off road sticker for me More
by agoodbunny
Verified CustomerEmployees Worked With
John Ailstock, Mauri Wimbush
November 03, 2018
Inspection, oil change and tire rotation Only issue was how they rotate my spare tire into the rotation, (clockwise or counter clockwise). Other than that all went well! Very friendly and hel Only issue was how they rotate my spare tire into the rotation, (clockwise or counter clockwise). Other than that all went well! Very friendly and helpful with any questions I had More
by STONECOLD24FAN
Employees Worked With
Lamont
November 02, 2018
Update procedures for phone operators Person who answers phone for service center unaware of requirements for appointment being necessary for state inspection. Service writer very professi Person who answers phone for service center unaware of requirements for appointment being necessary for state inspection. Service writer very professionally advised of appointment requirements. More
by GANDERSON1970
Employees Worked With
Service writer, Edward McIntosh
November 02, 2018
horrible second time bringing my jeep in for a rattling noise that was wasn't correctly fixed the first time. They had my jeep for over a day and a half this second time bringing my jeep in for a rattling noise that was wasn't correctly fixed the first time. They had my jeep for over a day and a half this second time and i got no update from them until I called twice! The first time I was told I would get a call back with an update bc the tech was out on lunch, two hours later and no call I had to call again and then wait another 45 minutes for them to call me back. at the end of the day and a half they JUST figured out that the rattling under my jeep was my struts..something my husband knew before I even brought it in the first time. I needed my jeep back (after them having it for 2 days a second time and doing nothing to it) for a family emergency and now have to bring it in a 3rd time for them to fix the issue. they had my jeep for over 3 days total and havent done anything. the first time I brought it in (about a week ago) and was told it was fixed but when I picked it up the valet still heard the rattling and told me to bring it back because they didnt do their job. so frustrating. More
by nothappy
Employees Worked With
joe
November 01, 2018
Oil change I was in and out it was nice to be able to move on to my other errands. They were helpful and friendly and knowledgeable. I was in and out it was nice to be able to move on to my other errands. They were helpful and friendly and knowledgeable. More
by KSCOOBY1
Employees Worked With
November 01, 2018
Very good dealership The service advisor Lamont was very helpful and got my jeep in with no problem. I can't remember the young lady that help me. However, she was also The service advisor Lamont was very helpful and got my jeep in with no problem. I can't remember the young lady that help me. However, she was also nice and had great customer service skills. More
by KLDEANS75
Employees Worked With
November 01, 2018
Driving southern style! I love southern they always have me in and out! They keep you updated on the status of your vehicle. Very professional and I recommend them to everyon I love southern they always have me in and out! They keep you updated on the status of your vehicle. Very professional and I recommend them to everyone! More
by MRSEDELO
Employees Worked With
November 01, 2018
Oil changes are free! I gave them 4 stars because it’s hard to complain about a free oil change, but it took at least an hour and a half to get this express lane oil change I gave them 4 stars because it’s hard to complain about a free oil change, but it took at least an hour and a half to get this express lane oil change. The staff was very nice and accommodating but I was told that they were short one person who changes the oil (meaning only one person to do all the oil changes). If that’s true then my experience next time should be better. Otherwise I would downgrade them and ask them not to call it an express lane. More
by cbrisvet
Employees Worked With
Don’t remember. One woman at the desk went out of her way to make sure I was helped.
November 01, 2018
Good experience They found the problem and made the repairs. The service writer was able to help with a coupon. Really like the service and will continue to come back They found the problem and made the repairs. The service writer was able to help with a coupon. Really like the service and will continue to come back. Been a customer the 1990s. More
by CGHASSEN
Employees Worked With
Paul McManuels
October 31, 2018
1st Jeep Service I was very pleased with the well organized and knowledgeable service staff. Paul (service contact) was very helpful and it was obvious that he wanted I was very pleased with the well organized and knowledgeable service staff. Paul (service contact) was very helpful and it was obvious that he wanted me to be happy with my warranty work including the no cost loaner vehicle. Both the required maintenance/warranty service was completed on time as promised and without any problems. More
by 35funatic
Employees Worked With
Paul Mc Manuels
