Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Excellent service. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. All expectations for quality were met. I have used this service dept for over 20 years, as both Dealers and Owners have changed hands over the years. The service dept has maintained a consistent level of quality service throughout. More

I had an amazing experience with the service department! The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recomme The communication was excellent throughout the process, and my service advisor was outstanding—friendly, knowledgeable, and attentive. Highly recommend! More

I had service saturday. Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to hav Dropped my car off. The service lady was very friendly. Got a. Text right away. And kept me updated throughout the experience. They were quick to have my car returned to me! Very much appreciate the friendliness and quick time of service. More

My experience on my visit was awesome. My tires were placed on my vehicle with no issues. The staff was very nice and professional My tires were placed on my vehicle with no issues. The staff was very nice and professional More

Exceptional service. Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requeste Customer service took care of getting my vehicle in for service and kept me advised of the status. The Service technician completed all the requested work, and they gave me an inspection I didn't realize I needed. I love the waiting room, comfortable seating, TV, snack, and vending, all available, and free WiFi. I also enjoyed viewing the cars on the showroom floor. Good time, looking forward to returning. More

Had an appointment for state inspection. Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready Shaneka saw me pull in and had my paperwork ready for me to sign. It took no time for my car to be ready More

The software update was not done properly and I had to bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the bring the car back the next day to have it corrected. My problem was not with Keith if he is the one who checked in my car. My complaint is with the person who performed the work, More

Staff was nice and friendly . They had it finished in a timely manner. I would surely recommend them. They had it finished in a timely manner. I would surely recommend them. More

Excellent service, however I think your price to pull a code of $2xx dollars is disappointing and seems to be a desperate move on your organization part. Such a simple task to charge that much. If this is code of $2xx dollars is disappointing and seems to be a desperate move on your organization part. Such a simple task to charge that much. If this is an industry, oh well, but if not, no more purchasing vehicle from your dealership. More

My “representative “ was wonderful. However, I had a 10:00 a.m. appointment and waited until after 12 noon before my car was ready! It was just for an oil change and tire rotation. I ne However, I had a 10:00 a.m. appointment and waited until after 12 noon before my car was ready! It was just for an oil change and tire rotation. I never got any updates on my phone either! When you call the recording says, “if you just need an oil change, etc. just stop by. You don’t need an appointment”. Makes it sound like it will be quick. Hmmm, can’t imagine how much longer that would have taken without an appointment! More