Southern Chrysler Dodge Jeep Ram Newport News - Service Center

The staff was very friendly and helpful however, both times my truck was in for repair. It took almost a month. And I’m sure part of that is not just the parts but how many people they have they can actu times my truck was in for repair. It took almost a month. And I’m sure part of that is not just the parts but how many people they have they can actually work on a diesel truck More

Everyone was very professional. They took the time to text you so that you could keep up with what's going on with your vehicle and alerts you of any problem might be taken care of They took the time to text you so that you could keep up with what's going on with your vehicle and alerts you of any problem might be taken care of More

Not much to say at this point. Last visit felt like I was cheated out of service. On The other hand, you guys did return my refund for work that I had to prove wasn't done. Origina Last visit felt like I was cheated out of service. On The other hand, you guys did return my refund for work that I had to prove wasn't done. Original problem still exists, I'm just living with it right now & contemplating where to make it to to finally get it fixed. More

Just fast and excerpt knowledgeable personal, clean waiting area. Could use other drink options lloke water for your wait waiting area. Could use other drink options lloke water for your wait More

Great diagnostic service, quick turnaround. Finished the repairs a day earlier than expected. Respectful, courteous staff. Comfortable waiting area, good coffee. Finished the repairs a day earlier than expected. Respectful, courteous staff. Comfortable waiting area, good coffee. More

Very quick and efficient! Dropped it off on the 24th (Christmas Eve) and they were finish with it by the 27th. Had 2 recalls done, oil and fuel filter changed, brakes replaced Dropped it off on the 24th (Christmas Eve) and they were finish with it by the 27th. Had 2 recalls done, oil and fuel filter changed, brakes replaced, and some suspension work done (ball joints - barrings - ect) I was expecting my truck to be in the shop through the New Year and was surprised with the amount of work that needed to be done that they worked it in and completed it so fast. Excellent job!! This is my everyday work truck so it helps that I didn't have to make other arrangements for transportation. More

Recall service was scheduled in timely fashion and repair the same. Polite and friendly reps as well. the same. Polite and friendly reps as well. More

Way better then it was when checkered flag owned the dealership. My only complaint would be on the 23rd the communication wasn't the best and created confusion. But they made up for it on the 24th. Ever dealership. My only complaint would be on the 23rd the communication wasn't the best and created confusion. But they made up for it on the 24th. Everyone i talked to were friendly and helpful More

Big thank you to Southern Jeep Newport News and Trakiya Feaster my Service agent and Leo my technician for the fast efficient service I received on 12/26 regarding my headlights! Glad there is a Southern J Feaster my Service agent and Leo my technician for the fast efficient service I received on 12/26 regarding my headlights! Glad there is a Southern Jeep in Newport News instead of going to Chesapeake/Norfolk for car repairs!!!!! More

Service writer was a real professional, she took care of my needs with care and politeness. GOOD JOB. my needs with care and politeness. GOOD JOB. More