Southern Chrysler Dodge Jeep Ram Newport News - Service Center

I had occasion to visit the Pomoco Newport News Dealership on February 28, 2013. Dealing with cars is not my forte. However, I appreciated the fact that Mr. Brousseau explained the work to be don Dealership on February 28, 2013. Dealing with cars is not my forte. However, I appreciated the fact that Mr. Brousseau explained the work to be done in a clear and concise manner - in layman's terms! It turns out a part had to be ordered and they kept me well informed every step of the way. Every one was quite pleasant even down to the courtesy shuttle drivers. I was highly satisfied with the service and will continue to do business with Pomoco! More

I thought Tim was very professional. My truck required several items - Oil change, Inspection, and 50,000 Maintenance. In the past this work had been completed before noon (if I brought a vehicle in by 8 several items - Oil change, Inspection, and 50,000 Maintenance. In the past this work had been completed before noon (if I brought a vehicle in by 8:30). On 5 March it wasn't done until 1:30 P.M. That may not have been excessive since I don't know what problems may have been found, but we have always taken a vehicle in and then done scheduled business and shopping and then picked the vehicle up. At noon Tim advised the vehicle would be finished about 2:00 P.M. Since my wife has COPD we decided it best go home and let her rest and then go back to pick up the truck when it was ready. The problem was - that entailed another 30 mile round trip. Otherwise I cannot find anything to which I could make a complaint. John Grant More

Pomoco's body shop is first rate. I decided to add a custom hood and spoiler to my 2011 Dodge Challenger and entrusted the Pomoco body shop with the task. The results were timely, perfect, and reaso custom hood and spoiler to my 2011 Dodge Challenger and entrusted the Pomoco body shop with the task. The results were timely, perfect, and reasonably priced. The parts look as if they were painted and installed at the factory! Jane the shop manager is great to work with and Chase is the best painter in the business, bar none! I personally recommend them for any upgrades or repairs - you will not be disappointed! Ray Putnam More

Rick Oram provides outstanding maintenance and repair on my vehicle and has done so for many years. I know he cares about my vehicle. Rick is very professional and courteous. I wouldn't take my vehicle t my vehicle and has done so for many years. I know he cares about my vehicle. Rick is very professional and courteous. I wouldn't take my vehicle to any other location. More

Fair treatment by this dealership. They have earned our business by being good to deal with and personable. Dennis is the man to work with! business by being good to deal with and personable. Dennis is the man to work with! More

Always extremely friendly and easy to work with, explains all items perfectly. Very accomodating when it comes to scheduling appointments. Regarding sales, very nice to work with as well all items perfectly. Very accomodating when it comes to scheduling appointments. Regarding sales, very nice to work with as well More

I was at the dealer inquaring about some parts for my 2005 300C the other day. Mr. Truesdale knew exactly what I wa was talking about on my car, and was able to answer my question. Thanks. 2005 300C the other day. Mr. Truesdale knew exactly what I wa was talking about on my car, and was able to answer my question. Thanks. More

We have used POMOCO to purchase all of our Cars New and used. We are so grateful to Rick Star and the Service Team of Tom and Lee at POMOCO Lincoln Mercury.. They take great care of our entire family. We used. We are so grateful to Rick Star and the Service Team of Tom and Lee at POMOCO Lincoln Mercury.. They take great care of our entire family. We trust them completely. Rick Star will even pick our car up in WIlliamsburg and brin it down to Newport News for Service, then bring it back to us.. Our Service Department is the best. We have complete confidence in them ( Tom and Lee) I never ask how much our service will cost, because I know they are doing the most honest and best job on our behalf! Greg Duncan 804-382-2416 ( cell) More

They are very helpful and listen to what you need. Always go the extra mile. Will let you know what is needed and will not do any extra work unless they talk to you. go the extra mile. Will let you know what is needed and will not do any extra work unless they talk to you. More

What can I say? I've been a loyal POMOCO customer for 35 years handling fleet cars for my job years ago, and all my personal cars and trucks. There has never been a time when I was disappointed with the ser years handling fleet cars for my job years ago, and all my personal cars and trucks. There has never been a time when I was disappointed with the service, prices, friendliness, or integrity displayed in my dealings with POMOCO. From sales people to service personnel, to service writers and people in the parts department, they have all become friends that seem like family. I've always been treated like family; fairly, with the service department always going the second mile to help me. I feel they care about me and want my car to work at its best because they know I depend on it, and on them. To demonstrate how much confidence I have in them, when I was responsible for having maintenance done on a foreign car, I took it to POMOCO for many of the things that needed to be done. After being associated with them, they will know you by your first name and you will know theirs. You may not know that they know your first name, because they always refer to their customers with the utmost respect, calling me Mister. I tell them that "mister" refers to my dad - I'm Carl. More