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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

4.4
635 Reviews
Call Service Center (757) 854-6981

635 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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August 16, 2025

Excellent customer service and a modern, clean building. They kept me informed as I waited. More

by butch325684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lafayette Tucker
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Aug 19, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

August 15, 2025

Very nice, efficient, clean, quick! Have to bring van in next for a recall problem. More

by pbmac58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Brinkman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 15, 2025

Accurate quote for repairs, checked price comparisons for me, appointment on time, friendly service employees More

by randtconnelly2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaneka Bellomy
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Aug 19, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 15, 2025

Service was great, no issues. Communication was poor. Not informed on when the vehicle was complete and chat/phone call did not help at all More

by reedcj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@southernchryslerdodgejeepramnewportnews.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 14, 2025

I should not have had any issues with the jeep compass especially the batteries ,And I should have been offerd a car to drive in , but u was not . More

by viami02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Bradshaw
2.0
This rating includes all reviews, with more weight given to recent reviews.
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August 13, 2025

They truly seemed to care about what I had going on and did all they could to ensure my time was well spent. They also ensured I was clear on the steps and kept in contact with me the entire time. I'm BIG More

by Armoredingrace
Recommend Dealer
Yes
Employees Worked With
Jermaine Johnson in service and Ms Ann in the rental dept.
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Aug 13, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

August 12, 2025

Fast check in, waiting area is nice, was nice to get the text updates and truck was washed prior to returning it to me More

by rj97flhri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Bradshaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

August 12, 2025

Shaneka got me scheduled and taken care without any issues! I can’t complain about the service I received! Once my baby was done I received a text message! I love the fact that they stay in contact wit More

by nricks1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaneka Bellomy
Report | Print
Aug 13, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

August 12, 2025

Great Work! My car looked brand new again! Nice customer service team. I’m pleased- More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Eley (Body Shop Team)
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Aug 13, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 12, 2025

The work was completed quickly and the warranty items were submitted by Southern. Jermaine Johnson was very polite and helpful and kept me updated on progress. He responded quickly to my text messages an More

by Keith Denny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Johnson
Report | Print
Aug 13, 2025 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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