Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Norfolk, VA
1,819 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center
Was second car in line for an "express oil change" at 6:45 a.m. They completed the oil changed and discovered my vehicle's wiper blades might need replaced, so they looked up the parts and the system lo 6:45 a.m. They completed the oil changed and discovered my vehicle's wiper blades might need replaced, so they looked up the parts and the system locked up, they said. I asked about where my car was two-and-a-half hours later. They finally found the problem and released it three hours later. I talked to the manager who said it's just how they do things. I think they need to rethink how they handle looking up prices. They should go out and talk to the customer before they ever "look up prices." Three hours to get a simple "free" oil change. Unbelievable! More
''''''''''''''''''''''''''My service adviser, Sam is the Best. He makes sure I get the required service and new problem areas repaired in a timely fashion. He makes the process easy. Best. He makes sure I get the required service and new problem areas repaired in a timely fashion. He makes the process easy. More
Everything was nice, the salesman, all the way to the end until I received the vehicle and looked at the seats and the detailing of the car was not done good by the detail department. until I received the vehicle and looked at the seats and the detailing of the car was not done good by the detail department. More
As always service department handles all requests and needs with professionalism and courteous. They try to get the work done as quickly as possible and communicates any issues that need attention. needs with professionalism and courteous. They try to get the work done as quickly as possible and communicates any issues that need attention. More
Their commitment to communication with keeping me informed with every step of what they were informed with every step of what they were More
All personnel very professional and helpful. Comfortable waiting area, just needs the coffee machine and the water back. Took me right away even though I did not have an appointment. Good explanation of the waiting area, just needs the coffee machine and the water back. Took me right away even though I did not have an appointment. Good explanation of the needed work. More