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Southern Dodge Chrysler Jeep Ram FIAT - Service Center

Norfolk, VA

4.2
1,819 Reviews

1,819 Reviews of Southern Dodge Chrysler Jeep Ram FIAT - Service Center

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November 01, 2021

Was second car in line for an "express oil change" at 6:45 a.m. They completed the oil changed and discovered my vehicle's wiper blades might need replaced, so they looked up the parts and the system lo More

by sandraloonam
Recommend Dealer
No
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to provide us with feedback. We know your time is valuable and do apologize if your wait time did not match your expectations with us. Please let us continue to work with you to turn this situation around. If you include your name, contact information, and nature of any concerns to social@drivingsouthern.com, we will have a team member speak with you directly. Hope to hear from you soon.

October 30, 2021

''''''''''''''''''''''''''My service adviser, Sam is the Best. He makes sure I get the required service and new problem areas repaired in a timely fashion. He makes the process easy. More

by CHITWOODS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Vanderslic
Oct 30, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 28, 2021

Requested service was performed correctly in a reasonable time (waiting for vehicle). Scheduling online was simple. More

by CGDAVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Oct 28, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 21, 2021

Everything was nice, the salesman, all the way to the end until I received the vehicle and looked at the seats and the detailing of the car was not done good by the detail department. More

by BMAYFIELD02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Pridgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! If you feel that we can improve upon anything, do not hesitate to let us know and we will be happy to correct it. We look forward to seeing you again soon.

October 19, 2021

As always service department handles all requests and needs with professionalism and courteous. They try to get the work done as quickly as possible and communicates any issues that need attention. More

by Leonard B
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Oct 19, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

October 16, 2021

Their commitment to communication with keeping me informed with every step of what they were More

by venita1559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Ailstock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Privett
Oct 16, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry. We are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

October 13, 2021

Everyone is nice, professional and efficient. Couldn't ask for better. Received highest quality service. More

by VIKYHARRY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
service
Oct 13, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 12, 2021

Wonderful Service. Tina Dickinson and crew had my 3500 diesel truck done the same day! Thank you!! More

by kummrowb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Oct 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

We appreciate your 5-star response! Thank you for your time and kind words. We will be here for any needs you should have in the future. Have a wonderful day!

October 12, 2021

I had an issue with my truck and it was last minute drop off. They got me in as fast as possible and had the issue fixed the next day. More

by m.berry_34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Dickinson
Oct 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

October 11, 2021

All personnel very professional and helpful. Comfortable waiting area, just needs the coffee machine and the water back. Took me right away even though I did not have an appointment. Good explanation of the More

by cergueytom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina
Oct 12, 2021 -

Southern Dodge Chrysler Jeep Ram FIAT responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

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